Server Version#: 1.32.6.7371
Player Version#: 9.29.1.3463
in the last several days direct playback for a lot of content, both old and new, has had video stuttering while the audio plays fine. videos that used to play fine no longer do. The video plays like a slideshow, basically a frame every couple seconds while the audio marches forward. If I switch it to transcode the video, playback is perfect with no stuttering.
I run Jellyfin in parallel and none of the content shows any stuttering issues, playback is fine.
Testing so far:
Plex FireTV direct stream: video stutters, smooth audio
Plex FireTV transcode: plays fine
Plex WebPlayer direct stream: plays fine
Jellyfin direct stream: plays fine
Jellyfin transcode: plays fine
Again, this has only appeared in the last 3-7 days, and mkvs that direct played on plex previously started stuttering, while Jellyfin shows no stuttering on any of the files plex now struggles with. Wouldn’t be a network bandwidth issue since Jellyfin plays fine, and also even very low-bandwidth files like animated shows stutter.
Would you be able to reproduce the issue and upload your client logs? Which FireTV device are you using and do you have any settings like Refresh rate or Resolution switching enabled?
Duration 37:47
Bitrate 6986 kbps
Width 1920
Height 1080
Aspect Ratio 1.78
Video Resolution 1080p
Container MKV
Video Frame Rate 24p
Video Profile high
Duration 37:47
Size 1.84 GB
Container MKV
Video Profile high
Codec H264
Bitrate 6345 kbps
Bit Depth 8
Chroma Location left
Chroma Subsampling 4:2:0
Coded Height 1088
Coded Width 1920
Color Primaries bt709
Color Range tv
Color Space bt709
Color Trc bt709
Frame Rate 24 fps
Height 1080
Level 4.0
Profile high
Ref Frames 4
Scan Type progressive
Width 1920
Display Title 1080p (H.264)
Extended Display Title 1080p (H.264)
We have been able to reproduce the issue. It seems to only happen on the 1st gen FireTV. It has been filed as an issue to be looked at. Thank you for reporting.
@fxer I tested that build and it worked, but I first had to manually uninstall the version on the Fire TV via the device settings. Once done, I was able to sideload the build that @sixones provided (you will then need to sign it in and reconfigure your sidebar sources)
Thanks for looking at this! I’ve also been seeing horrendous stuttering when playing original quality, which disappears when shifting quality down a peg that I assume starts transcoding.
Do you know when can we expect a fix in the main release channel for fire tv?
yes this problem happens on the firetv 1. Gen.
I even got a spare one to test it out, so 2 Firetv 1. Gen are not able to play any Video anymore.
It stutters and the audio will even play after closing the video.
First i thought its an Hardware issue but it seems to be a Plex-Version issue.
The link you provided is not possible 2 download anymore.
Can you reupload the file?
THX!
