Fix for Plex Server Crashing when ecoding and Audio Gaps During Video Encoding

Plex Media Server
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Server Version: 4.129.1 (and olderversions)

Issue: Server crashes during video encoding for download, with gaps in audio.

Investigation: Found numerous errors in logs related to hardware encoding. Running Plex on a VM without access to hardware encoding.

Solution:

• Disabled the “Use hardware-accelerated video encoding” option.

• This option is located in Settings > Server > Transcoder.

Errors Noted:

• [FFMPEG] - Could not find any MFT for the given media type

• [FFMPEG] - Could not create MFT

• [FFMPEG] - Failed to create Direct3D device (887a0004)

• Hardware transcoding opening hw device failed - not supported by system

Outcome: Disabling hardware encoding eliminated errors and restored normal server function.

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