[FIXED in 6.3.0] Beta 5.10.0.55 no longer shows chapters

@danjames92 said:

@Andrroid said:

@HRSCR said:

@roflharrison said:
@kegobeer-plex, there is a fix for this in the next beta (6.3) which should be in the wild very soon.

Thank you very much, don’t forget the cast, still pending in the client APP of Shield

don’t clutter a bug thread with off topic feature requests

Also why my feature list thread exists… It’s a megathread for everyone.

Is already there, check please.

I only comment here, just because, but seems that I can’t make comments :expressionless:

Fixed in 6.3.0. Thanks!

@kegobeer-plex said:
Fixed in 6.3.0. Thanks!

Thanks for posting, for some reason I don’t receive the notification of the new version

@HRSCR said:

@kegobeer-plex said:
Fixed in 6.3.0. Thanks!

Thanks for posting, for some reason I don’t receive the notification of the new version

The auto-update wasn’t immediate - I only noticed the new version because I checked the forum this morning. I did the old reliable “google play website force update to my devices” move.

Thank you.

Chapters appear to be broken again, at least if you have a preroll clip enabled.

Tested a few more movies. Some work, some don’t, same as before.

ok thanks for reporting

@Andrroid said:
Chapters appear to be broken again, at least if you have a preroll clip enabled.

Tested a few more movies. Some work, some don’t, same as before.

What version number are you using? If you go to settings you should see the full version number which includes build number on bottom right

@BigWheel said:

@Andrroid said:
Chapters appear to be broken again, at least if you have a preroll clip enabled.

Tested a few more movies. Some work, some don’t, same as before.

What version number are you using? If you go to settings you should see the full version number which includes build number on bottom right

6.4.0.1403

I tested some more. If I keep trying a video, it will eventually give chapters from the start of playback, but not consistently. Same as videos that seemed to work before; sometimes they show chapters, sometimes they don’t. Again, this is with using a preroll clip but no trailers.

If I add trailers into the mix, I don’t get chapters at all.

Also, in my testing of playing the movie, I found that skipping forward to the movie (past the pre roll clip) to check for chapters, can cause the app to crash.

Tonight I will disable my pre-roll clip and see what sort of consistency I can get with that.

@BigWheel

So I have done my final testing, that is with pre-roll clip disabled. Here are my results for all four scenarios:

  • Pre roll clip disabled, trailers disabled: chapters always appear

  • Pre-roll clip enabled, trailers disabled: chapters sometimes appear

  • Pre-roll clip enabled, trailers enabled: chapters never appear

  • Pre-roll clip disabled, trailers enabled: chapters never appear

@“MovieFan.Plex” can you see if we can get some followup on this as well?

Those 4 scenarios are fairly easy to test.

@kegobeer-plex @danjames92 @HRSCR

can you guys test these scenarios I have laid out above and report your findings if you get a chance please?

thanks!

@Andrroid said:
@kegobeer-plex @danjames92 @HRSCR

can you guys test these scenarios I have laid out above and report your findings if you get a chance please?

thanks!

I don’t have any preroll material or trailers, otherwise I’d test that out for you. I’ll see what I can do this weekend though!

@Andrroid said:
@kegobeer-plex @danjames92 @HRSCR

can you guys test these scenarios I have laid out above and report your findings if you get a chance please?

thanks!

Although probably not included in the various fixes, there is a new beta that was released today. Have you checked it?

OK, let me check this night, tomorrow I do my report for the new version

I tested using pre-roll and trailers, and on the latest beta (6.4.0.1494) it does not display chapters. All you get is a list of the three things that have/are playing: pre-roll, trailer, and main feature. Disabled the pre-roll, still no chapters. Disabled pre-roll and trailers, and chapters appeared again. I replicated everything you found @Andrroid.

@“MovieFan.Plex” @BigWheel @roflharrison

you guys tracking this? Chapters seem to only consistently work if you have no trailers or pre-roll clip enabled

Yep, I’m tracking it, @BigWheel has created an issue and I’ll take a look when it gets scheduled. It’s possible my previous fix didn’t cover the trailer/pre-roll case, but at least I know what to look for this time so shouldn’t take as long.

@roflharrison said:
Yep, I’m tracking it, @BigWheel has created an issue and I’ll take a look when it gets scheduled. It’s possible my previous fix didn’t cover the trailer/pre-roll case, but at least I know what to look for this time so shouldn’t take as long.

awesome dude, thanks

Per todays release

[Android TV] Chapters would not show for subsequent items in a play queue.

Sounds like this is intended to squash the last chapter bug. Will test and report back tonight!