Server Version#: 1.25.3.5409
Hello,
I have an issue since this this week end when I update my Plex Media server to the version 5409
Immediatelly, 2000 movies started to disapear. all file recently added disapear.
So I did a test and created a unique including one of the empty folder like
D:\Data\Multimedia\Video\Films\Z_Partition_4\C
And my library is empty
I lost more than 2000 movies since this morning before the version 1.25.3.5409
Help please
For your information, I’ve uninstall the version 5409 and reinstall the version : PlexMediaServer-1.25.2.5319-c43dc0277-x86
Everything get back to the normal.
I confirm that the latest version have an issue to scan folder.
Can you share the server logs of your setup?
Sure, please see the log
Plex Media Server Logs_2022-01-18_14-20-05.zip (9.7 MB)
Hello again,
When I have a look on :
Version 1.25.3.5409
#### Corrections
* (Hubs) Fix potential serialization issue of CW hubs (#13237)
* (Metadata) Some episodes could fail to get metadata when using the legacy TVDB agent
* (Scanner) Hidden files inside media paths could cause unexpected issues with certain local assets (#13240)
* (Scanner) Improve detection of filename changes which should result in rematching items (#13220)
* (Scanner) Movie items with mis-matched agents could re-match unnecessarily during scanning (#13292)
* (Scanner) Some file paths could prevent movies from scanning in correctly (#12980)
* (Series Scanner) Improved matching of season directory names including codec or resolution details (#13235)
I can see that the scanner has been change, I’ve a look on :the folder and no file are Hidden and an empty folder has the same policies that a not empty one
Thanks
@drzoidberg33 I wonder if this would be of interest.
Hello Sorry, but this bug is quite important I think, no one has it ?
It is my configuration, only ?
Let me know guys 
I can see this error in the logs:
Jan 18, 2022 10:35:35.723 [7940] WARN - Filesystem error (boost::filesystem::relative: Le chemin d?acc? sp?ifi? est introuvable: "D:\Data\Multimedia\Video\Films\Z_Partition_4\C\C'est Arrive Pres De Chez Vous (1992) BR1080p - French.mkv", "D:\Data\Multimedia\Video\Films\Z_Partition_4\C") during scanning: 3 in "D:\Data\Multimedia\Video\Films\Z_Partition_4\C"
Jan 18, 2022 10:35:35.723 [7940] ERROR - We got an error scanning in D:\Data\Multimedia\Video\Films\Z_Partition_4\C
I’m not entirely sure why that would be happening but I have a clue on which changed caused it.
I’m going to create a build that reverts that change, I’ll send it to you tomorrow so you can check if that fixes the problem.
Ok, perfect, let me know, pleasure to help.
Thank you Doctor Zoidberg thirty3!
Try this version and let me know if it makes any difference: https://artifacts.plex.tv/plex-media-server-experimental/1.25.3.5438-d41f6a7da/windows/PlexMediaServer-1.25.3.5438-d41f6a7da-x86.exe
Hello,
I’ve installe dit and it works much more well.
On the library above, I have 262 movies and 261 have been find, so it’s ok.
On my global folder 7169 movies was here before the new version and now, same number, I didn’,t lose 2K movies like the version 5409.
Perfectly fine for me, thanks a lot Zoid
Thank you for confirming, I’ll have to figure out now why that’s breaking on your system.
Could you also just send me updated server logs now with the new version too.
Sure, please find the log.
Just before Launch PLEX with the new version, I have move the log to do not pollute the new one.
Plex Media Server Logs_2022-01-21_11-31-47.zip (753.3 KB)
Let me know if it’s ok
Yes thank you! That previous error is gone now.
Hi @drzoidberg33
Just to be sure, The new version 1.25.4.5487 include your change in the version above ?
Thanks for the confirmation
Yes the newest version is working
Yes. Thanks for the report and testing out the fix!
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