Server Version#:1.43.0.10492 Player Version#:2026.5.0 (971050036) Hello, a few days ago Plex stopped opening folders on Android apps. I have a Samsung s24 Ultra and a Lenovo M10 plus 3rd Gen. I am able to open the folders on every other device. I have uninstalled and reinstalled a couple of times …

I can pull up my server and see the folders, but cannot open them for some reason. Happens on both my phone and tablet. Friends ios phone works fine though. Tried updating the server itself, to no help.

Just to clarify: you’re experiencing this when navigating a library in folder view? (the term „folder“ has been used in weird ways in the past) Edit: I can reproduce this on my phone… thanks for the report.

I know you crossed it off but yes, this is in Folder view

Do you know when that update will be? It’s a bit frustrating to pay a subscription for something I can’t use, but I am glad a fix is coming, thank you!

I am having the same issue but I am using iOS. Will the fix include Android as well as iOS?

I have the same issue on my iOS devices. Can play videos normally in the files view, but can’t enter folders in library folder view.

Still unusable and now I get a notice that the subscription price is doubling?? What am I paying for when I can’t use it??

I am experiencing the same issue on my Samsung Galaxy Ultra 21. I have library that I need to organize content in folders. Just a few weeks ago I was able to filter via folder instead of movies the content. Now when I try to tap to open tgw folder nothing happens. Frustrating.

Can we get an update? You are doubling your cost to ~$100 per year and I can’t use it? What am I paying for?

Folders won't open

Plex Players Mobile Devices

morganj April 1, 2026, 8:07am 5

We have a fix for this issue. It will be included in the next update

2 Likes

On both Iphone & Ipad, I cannot enter anymore to the media folders

Android Plex app only. Folders not opening

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Folders won't open

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