Foreign movie cover art not loaded correctly

Plex Media Server Desktops & Laptops
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Server Version#: 4.22.2

The metadata loads correctly, but the cover art always points to some placeholder. This only happens with foreign movies. I’ve tried refreshing the metadata, unmatch and fix match with manual search, etc…

I’ve also disabled my Pi-hole. No luck.

It always uses the placeholder image. Sometimes I see the correct cover art loaded and a second later, it reverts back to the placeholder image.

What’s going on? Is this a bug?

See screenshot:

plexerror
plexerror936×534 53.7 KB

1 Like
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Go to

  • Settings - Server - Agents - Shows - TheTVDB

In there, grab the line ‘Local Media Assets’ with your mouse and drag it downwards, so it ends up being at the bottom of the stack of active agents.
Repeat the same under

  • Settings - Server - Agents - Shows - TheMovieDatabase
  • Settings - Server - Agents - Movies - Plex Movie
  • Settings - Server - Agents - Movies - TheMovieDatabase

Afterwards, Refresh Metadata on the affected movie.

2 Likes
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Thank you! That was it.

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