Server Version#: 1.13.5.5291
Player Version#: Not the issue.
I have a folder with about 20 movies in it, once in awhile I remove some and add some new ones.
This never gave any issues.
Now when I fetch the meta from Themoviedatabase or Plex Movie. It loads all info. Actors, Plot, genres, etc. But no images (no background art or box covers).
This used to work, but all of a sudden it stopped fetching that info. Refreshing previously added movies which do have cover art gives no issues (even when I remove their movie link and add it in manually again)
Starting a new library does not fix it.
(Scanner = Plex Movies Scanner.)
Ran a repair but did not help.
Is there an issue with fetching cover arts from these places?
TV-Shows have no issues. There it works as supposed to.
same here … about the same for 10 days now. need to click 10 times on refresh-metadata so actually get the posters/wallpapers/covers … sometimes it wont get recognized at all. again only after 10 times refresh.
plex must have fu+#ed something up.
Has anyone found a fix yet? I can’t seem to figure this out… added a new show to my TV library and the cover art worked fine but movies are still having issues. Have not changed anything with the agents before this issue started
The Error I’m seeing in the logs is the following:
Error issuing curl_easy_perform(handle): 56
Seems like it’s having issues with “photo transcoder” taking the image from tmdb.org but beyond that I’m stumped… no idea how this issue even started happening out of nowhere without making changes.
Oct 22, 2018 22:17:57.017 [0x80b29cb00] Verbose — * url => http://image.tmdb.org/t/p/original/aUAx2GS4Qy5qZwegQMsv3dkeUAs.jpg
Oct 22, 2018 22:17:57.017 [0x80b29cb00] Verbose — * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
Oct 22, 2018 22:17:57.036 [0x80b29cb00] Debug — Photo transcoder: Request for url [http://image.tmdb.org/t/p/original/aUAx2GS4Qy5qZwegQMsv3dkeUAs.jpg] (is local: 0 upscaled: 0)
Oct 22, 2018 22:17:57.049 [0x80b29cb00] Debug — HTTP requesting GET http://image.tmdb.org/t/p/original/aUAx2GS4Qy5qZwegQMsv3dkeUAs.jpg
Oct 22, 2018 22:17:57.065 [0x80bf80000] Error — Error issuing curl_easy_perform(handle): 56
Oct 22, 2018 22:17:57.065 [0x80bf80000] Warning — HTTP error requesting GET http://image.tmdb.org/t/p/original/2l33LH3IrDsz1p8FMp1tVYw4gUN.jpg (0, No error) (Failed to connect to 2400:cb00:2048:1::6810:3c9b: No route to host)
Oct 22, 2018 22:17:57.066 [0x80b298a00] Debug — Completed: [192.168.1.3:54872] 404 GET /photo/:/transcode?width=100&height=100&minSize=1&url=http%3A%2F%2Fimage.tmdb.org%2Ft%2Fp%2Foriginal%2F2l33LH3IrDsz1p8FMp1tVYw4gUN.jpg (17 live) TLS GZIP 99ms 452 bytes (pipelined: 4)
Oct 22, 2018 22:17:57.070 [0x80b298a00] Verbose — Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
There is an IPv6 address shown in the error message.
Apparently the agent tried to fetch the image using the IPv6 protocol and failed.
Settings - Server - Network - ‘Show Advanced’ - support IPv6 <-- Disable
Afterwards restart Plex server and retry
Trying to figure out how that’s possible within FreeNas. Hopefully I can find something on their forums. Just a very odd issue that came out of nowhere without introducing any new variables.
For those of you who might be having the same problem I was having (metadata and cover art not downloading), here is my solution:
I re-created my jail and set it up to use the “VNET” option instead of the physical interface. I had some trouble doing this at first, but I got it figured out through some trial and error. (Important note, if using VNET, be sure to set the default route). Next, I set “Allow Raw Sockets” to “True”.
I don’t know which of these two things fixed the metadata and cover art, but it’s working now!
Same here. had nothing but issues with plex naming things wrong. no cover art… an app that just let s you browse a directory would be more useful than plex atm.
