For the past several days, I’m noticing that the forum “New” count is inconsistent. On the forum Home page (at this moment), I see this: [image] When I click on the “New” tab, it shows the list of new posts, but the count (and the list agrees) shows this: [image] If I return to the Home page, …

[image] david1: we have a fix in the pipeline. It should be deployed here first thing next week. @beckfield this is now deployed here - please let us know if you run into any other issues.

This occurs in Firefox and Chrome, and with OS of Windows or Linux. This morning when I came to the forum home, it showed [image] I clicked on “New,” and saw [image] I clicked the Plex logo to return to home, and see [image] All the topics in the page agree with whatever the New count is, by…

Found a situation where the forum doesn’t even agree with itself on the same page. [image]

Has anyone asked Discourse about this? This is becoming very disruptive to my forum experience.

Do you have any categories or tags muted? We absolutely want to sort this out, but I am going to need a bit more details here, the implementation depends on a cache and in some conditions it can get out-of-sync so we need to figure out what triggers this. Some sort of repro using multiple accounts…

Yes, there’s a screenshot here . Those have been muted for nearly as long as Plex has been using Discourse, but this behavior is recent. As noted earlier, it occurs with multiple browsers on multiple OSes, and the behavior is routinely reproducible, as described in the first and second posts in thi…

Even after I’ve followed the above steps, there are still uncounted new posts: After going to ‘New’ and getting the larger, supposedly complete count of new messages, I did the following: To begin with, note the ‘total’ New message count: [image] I clicked on the ‘3 new’ link for the Desktop Pl…

Just acknowledging that we have all this data now and will investigate a fix. It may take a bit of time to get it applied as many of us are on a break at the moment.

No worries. Let me know if I can provide anything else.

Hi @beckfield , Thanks for all the details. From them, I managed to reproduce the problem, and we have a fix in the pipeline. It should be deployed here first thing next week. Some background, if you’re interested: the bug only occurs in a very specific scenario. You need to have used the Dismiss N…

Forum doesn't know how many New topics there are

Forum Feedback

beckfield January 3, 2020, 11:14pm 12

Sorry to pile on, but while I’ve got you, can I direct your attention to this? It doesn’t seem like correct behavior to me:

Topic		Replies	Views
New topic counts aren't getting updated Forum Feedback	3	93	June 23, 2023
'New' count includes muted forums Forum Feedback	11	296	December 19, 2019
"new or updated topic" banner appearing for no reason Forum Feedback	11	205	October 13, 2021
'See 1 new or updated topic' message appears for no apparent reason Forum Feedback	5	181	March 2, 2020
Was sind denn die Hintergründe das es schon wieder ein neues Forum gibt? Deutsch - German	18	802	October 24, 2018

Forum doesn't know how many New topics there are

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