Found the issues that you can't set a Pin to a user

Plex Media Server Desktops & Laptops
1

Server Version#: 1.19

I’ve been struggling for the past few days to add a managed user and set a PIN. It constantly told me " This PIN could not be saved."

I was using the https://app.plex.tv/desktop
I switched to my server’s IP address: https://192.168.4.2:32400
And suddenly everything worked as when I last did it for the 2 other users.

I was logged in on the same (admin) user than before.
I have been able to replicate the issue all the time.
Not being able to create a PIN when on app.plex.tv.
But able to when I log in to my server’s IP address directly.

2 Likes
2

Just backing up this reported problem as it’s the same on my Plex solution v 1.19 as well. The problem also existed on 1.18 prior to the upgrade.

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I had 1.18 and guessed my problem was my server being out of date.
I proceeded to update to 1.19 and the issue remained
That’s when I tried to access via IP instead.

4

I can confirm this “bug?”
Logging in through app.plex.tv gives the error, while logging in with my IP/servername lets me change the pin.

thanks anyway for the workaround :grin:

1 Like
5

same here, I am used to set PIN to kids when their duties are not met, when all done I remove PIN so they can watch their series. It came with 1.18.9.2578 I guess. Not able to change or remove PIN

6

Can confirm i have also run into this issue. Panicked for a second worrying the database was corrupt but luckily logging in locally to change the PIN worked for me too.
Currently running Version 1.19.1.2645 on Linux.

1 Like
7

Looks like the set pin can’t be performed from a remote location! Was able to set it locally though :slight_smile:

8

Can confirm this workaround works!

9

I’m glad I could help you guys.
Any word on Plex staff on when they’ll fix that bug?

10

A fix should be live now at https://app.plex.tv

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