Friends and home users lost connection to shared libraryies, “No soup for you”

Hi, I have a problem. I am sharing three libraries with my home users, and a couple of friends. But lately, none of them can access my shared libraries.
The response is “No soup for you”.
I know that it worked at 5 of October, but somewhere after that till now it stopped working.
I have my automatically docker updates running every Friday, and the current version of Plex is 4.8.4, which should be the newest.

The administrator account can see all libraries without any problem. Even outside my home, so routing should not be a problem

Any idea on what i can try to get this fixed?

I have the same issues with plexmediaserver_1.18.1.1973-0f4abfbcc_amd64.deb. Home and remote access is OK for local admin user, but shared libs for users get the “no soup” error.

I have tried removing the home users, and adding them back in. but it changes nothing
The new invitation email will also show an error, that the page does not exist.

@Plex Please help us.

Ok, i found the Fix: @fiLLLip !

Simply log the server out of the account, and reclaim it.
Do this under the server settings and not in the top right “account” tab.

Tried different thinks other than this. including another clean install of plex, which worked, which got me to thinking of the claiming of the server, which might work, which it then did.

2 Likes

This fixed my issue as well. Thanks!

Much grass.
Worked for me

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