Can't Share withe friends

Plex Media Server Remote Access
1

Server Version#: 1.21.0.3711
Player Version#:Web 4.49.2

I’m trying to share my library with a friend but he can’t get access. I tried setting up another plex user to test myself and whenever I select the shared server I get the message “No Soup for you”.
I setup my test user to have access to All libraries and set Films and TV Programmes to have no restrictions.

In the settings for my test user I can see that 7 libraries have been shared with me. In all settings for shared media it says “You haven’t shared anything yet.”

I’m not sure what I’m getting wrong.

2

Sounds like you are signed in with the test user, not your admin user. The test user hasn’t shared anything because they are the sharee not the sharer

3

So I have 3 users I’m talking about:
me
my friend
my test user

On my Plex Server running on Synology I’m logged in as ME, I’ve shared libraries with MY FRIEND and MY TEST USER.

If I use a browser to login as MY TEST USER and try to access the libraries on Synology I get the message “No soup for you”.

Further to what I wrote earlier I have now shared a film as ME to MY TEST USER and still get the no soup message. In the MY TEST USER settings I can see this film was shared but still can’t watch it.

I’ve also used a VPN to login as ME on the Plex site and been able to use the web interface to access content on my server, so I think that rules out connection issues.

4

I still can’t get this to work. Looking at the console on the Plex Server running on Synology, when I try to access the server via the VPN as MY TEST USER, I see this message:

Auth: authenticating user as guest

That would explain why there’s no access to the Library, any ideas on why authentication isn’t working?

5

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