Generic Playback Error

Plex Media Server
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1

I’m getting this generic error: There was an unexpected error during playback. Please visit our forums if you continue to experience problems. The video files play fine on VLC media player. The file format is MKV.

Server Version#:1.18.5.2309
Wwb Player Version#: 3.108.2

File Info

Media

  • Duration 4:48
  • Bitrate 1821 kbps
  • Width 960
  • Height 540
  • Aspect Ratio 1.78
  • Video Resolution 480p
  • Container MKV
  • Video Frame Rate 24p
  • Audio Profile lc
  • Video Profile main

Part

  • Duration 4:48

  • *.mkv

  • Size 62.70 MB

  • Audio Profile lc

  • Container MKV

  • Video Profile main

  • Codec H264

  • Bitrate 1821 kbps

  • Bit Depth 8

  • Chroma Location left

  • Chroma Subsampling 4:2:0

  • Coded Height 544

  • Coded Width 960

  • Color Primaries bt709

  • Color Range tv

  • Color Space bt709

  • Color Trc bt709

  • Frame Rate 24 fps

  • Height 540

  • Level 3.1

  • Profile main

  • Ref Frames 4

  • Scan Type progressive

  • Width 960

  • Display Title 480p (H.264)

  • Codec AAC

  • Channels 2

  • Profile lc

  • Sampling Rate 48000 Hz

  • Display Title Unknown (AAC Stereo)

  • Forced true

  • Codec SRT

  • Language English

  • Title English subtitles

  • Display Title English Forced (SRT)

3

This is running on a Synology box which I will have to wait until they release an update. Also, I wasn’t comparing Plex with VLC. That was what was installed on my Windows Box which played the file.

thanks

5

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