Failing to play a set of mkv videos

Plex Players
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1

I’ve got a number of mkv video files that fail to play. I’ve tagged this android-tv, but it also fails with the web player, with the Plex app on my Android phone. Digging into one of the files, this is the metadata:

Media

Duration 21:27
Bitrate 1105 kbps
Width 512
Height 384
Aspect Ratio 1.33
Video Resolution SD
Container MKV
Video Frame Rate NTSC
Audio Profile main
Video Profile high

Part

Duration 21:27
File 1x001 - A Moon Star Is Born.mkv
Size 170.31 MB
Audio Profile main
Container MKV
Video Profile high

Codec H264
Bitrate 980 kbps
Bit Depth 8
Chroma Location left
Chroma Subsampling 4:2:0
Coded Height 384
Coded Width 512
Frame Rate 29.97 fps
Height 384
Level 2.1
Profile high
Ref Frames 1
Scan Type progressive
Width 512
Display Title SD (H.264)
Extended Display Title SD (H.264)

Codec AAC
Channels 2
Bitrate 126 kbps
Audio Channel Layout stereo
Profile main
Sampling Rate 44100 Hz
Display Title Unknown (AAC Main Stereo)
Extended Display Title Unknown (AAC Main Stereo)

The error when attempting to play is: Playback Error Error code: s4032 (Manifest)

FWIW, these files play fine locally on a Chromebook, or through VLC.

2

Can you upload the file to google drive / dropbox? Then I can test it on my setup?

3

Sure thing. Here it is: 1x001 - A Moon Star Is Born.mkv - Google Drive

4

Cool. I’ll check this out on my Plex setup tonight. I have a Ubuntu Linux server & Rokus on all my TVs.

5

The file played fine, SD h.264 video, AAC audio.

6

Hmm, so I tried to launch the video while watching the logs on the plex server and I see these errors:

Oct 14, 2021 17:36:35.538 [0x7fadfdb97b38] Warning — Caught exception trying to convert extra data attribute ‘originallyAvailableAt’ with type 1 and value ‘1992-03-07’ ~ bad lexical cast: source type value could not be interpreted as target
Oct 14, 2021 17:36:36.469 [0x7fadfdb97b38] Warning — Caught exception trying to convert extra data attribute ‘originallyAvailableAt’ with type 1 and value ‘1992-03-07’ ~ bad lexical cast: source type value could not be interpreted as target

At times I also see this kind of error message:
Oct 14, 2021 17:39:59.909 [0x7fae00cc3b38] Warning — QueryParser: Invalid field ‘libraryHubsOnly’ found, ignoring.
Oct 14, 2021 17:40:00.060 [0x7fadfdb97b38] Warning — QueryParser: Invalid field ‘libraryHubsOnly’ found, ignoring.

I’m running the Plex server on a QNAP NAS device, and it’s version 1.24.4.5081

1 Like
7

It also played on a RPi w/ PlexMediaServer-1.24.4.5081-e362dc1ee on a Vizio TV.

However it wont play in a web browser., Firefox on Win 10. I ran the file thru mkclean, that version also errors out.

I also converted it to a mp4 with ffmpeg and both versions, original & mkclean version, both fail to play in a web browser.

Its time for a Plex Ninja to take over. Post all the logs when its trying to play so they can figure it out.

8

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