Ive been running a flex server for a long time. never had any issues. Until, I added a season of a new tv show. I went to go watch it and it had a green tint. Looked all over online, tinkered with a couple settings but nothing fixed it. I declined to just use handbreak to convert the video files from avi to mp4 with aac audio. Worked. no longer green. BUT…, now about %50 of all my other content is also tinted green & it seems to be limited to content that is older (1960-2002). it’s only on the server side/local. I can stream it to my phone without green as well as my father-in-law 300 miles away. On the server, my son’s room & the master bedroom all green tint.
I started a thread on Reddit under r/plex with no success. A nice person tried to help but ultimately recommend I start a topic here.
How can this happen?
can adding a new tv show or something make other content turn green?
BTW, I have like 150 tv shows and over 1000 movies so I can’t check them all it just feels like I have a 50/50 shot at it being green. &&& This server is running on Ubuntu Linux.
Any help would be appreciated . My 5 year old also thanks you. He’s not happy about the green tint…lol
Server Version#:4.108.0
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
I’ve had this or similar issue in the past and the problem was the video resolution but being divisible by 4 or by 8 depending on the codec and video player (decode engine)
With content not divisible by 4 or 8 (1080 / 4 = 270 vs 1078 / 4 = 269.5)
I ended up transcoding all my files that weren’t divisible by 4 using Handbrake.
My guess is that the playback device doesn’t like videos with fractions.
sorry about that. Version # is 1.32.7.7621
here is the log file. I first played a show that I know played green. then I played a show that doesn’t play green. Plex Media Server Logs_2023-11-04_06-15-13.zip (3.3 MB)
I used handhreak to convert the original video files to a different format and they play fine now.
Its other content that is messed up now.
I did post a log file in response to the other post.
I see you’re using Radeon hardware transcoding - have you tried to play the same titles back with HW Transcode turned off? – just to see if that is the issue.
I have tinkered with a number of settings and nothing seems to fix it.
I don’t know how to read the logs at all so I will say that the second to last show “Ahh real monsters” is playing green and “king of the hill” was played last & not green.
That makes sense since that video has MP3 audio (meaning older codecs) - and your player doesn’t support the playback of MP3 - you should see PMS transcoding the audio when attempting to play this video in the Dashboard.
Until someone smarter and more experienced enters the thread, I’d suggest trying to turn off hardware-accelerated video playback and see if that can’t help you out in the short run.
At least you got it working! I’d look at a ~$150 Intel ARC card if your system has an open slot. The support for AMD isn’t all that geat with FFMPEG (which Plex uses).
I don’t have another slot unfortunately.
Did they just update something that I didn’t notice because i’ve been running a plex server for over 10 years on a AMD system with zero issues.
No, this isn’t new. It’s one of the reasons I purchased another GPU. I was having issues like your experiencing frequently with older content – for years. I had to transcode so many otherwise good-quality videos before I upgraded.
If you miss the hardware transcoding at some point, I’d suggest you use Handbrake or a program like MCEBuddy (which uses either FFMPEG or Handbrake) to transcode all your incompatible videos so you don’t keep running into this issue,
It might just be that the video portion would play fine if it wasn’t paired with an incompatible MP3 audio track, Maybe try using something like Avidemux to or XMedia Recode to ONLY transcode the audio from MP3 to AAC and keep the video untouched (into an MKV file).
I just wanted to say that I had just recently had this issue start in the last few weeks and could not figure it out.
I adjusted the hardware accelerated video setting and this fixed it.
I understand this is a fix, but I had never had problems prior to adding new content. The same video had worked prior, but I added new videos (unrelated) and then the green tint started (no red) for the videos that used to work prior. So while this works now, I am wondering what changes caused this to begin.
Thank you so much for this answer! I have been going crazy with this issue, and you just solved so many of my problems! Everything was tinted green and I couldn’t play videos on my Roku: all solved! Thank you, thank you, thank you!
I don’t think Plex updated their video transcoder in a very long time.
If the same videos played fine before and now do not, I would point the proverbial finger at a recent AMD video driver update - OS system update?
It could even be the client (Roku, Apple TV, etc) update which added the green hue to the video…
I’m really not sure. I’d suggest that in a few months of system, driver and Plex Media Server updates you try enabling the HW transcoding again and see if it begins playing without the green hue again.
