Server Version: 1.43.0.10162
App (Android) version: 2025.27.0 (Platform version 15)
If it matters: Plexamp Version: 4.12.4
Hello there!
I don’t have an exact time as to when this issue started, but as of late (within the last two weeks or so) I have been getting consistently super, super slow speeds (nothing above 512 kbps!) when I try to stream remotely. Before, I remember this would happen only sporadically, which could be explained with connectivity issues, but now it’s a constant.
I mainly use remote access/streaming with Plexamp. Even trying to get a single MP3 file to play will take at least a good minute, and after that it only plays the first 10 seconds, before it starts to buffer again.
After I noticed the issue with Plexamp, I tried streaming random shows/movies with the Plex app on my phone and the same issue persists.
Locally I don’t have any issues.
I’ve tried this over three different external wifi networks and on my phone’s 5G network, and speeds were always the same (super slow). During my tests, I had no issues with other streaming services. So, it’s not question of the connection being spotty.
I disabled relay access from network settings, but that did nothing.
Other than that, I haven’t really changed any of Plex’s settings as they’ve worked fine for years.
Remote access only shows green across the board.
Haven’t messed with my router’s settings either.
Does anyone have any idea what might be causing this?
If you have not made any changes, I would check your upload speed on your Internet connection to see if there is a problem. Make sure your server has the correct Internet Upload Speed set correctly in Remote Access to what your Internet Connection supports.
If you have remote users you may need to limit the upload stream rate and number of remote connections allowed to not reduce your bandwith so low that you run into this issue.
Thanks for the reply! But this unfortunately is not an issue. I have up speed set at 15 megs (more than adequate to handle any type of media streaming), but I get speeds over 40 with this connection.
I am the only user who remotes to my server, so it’s not getting swamped with connections. But the setting itself is set as unlimited, which I think is the default.
