Getting codec errors when transcoding - how to fix?

Plex Media Server
1

Server Version#: 1.26.1.5762
Player Version#: all

Since upgrading to 1.26.1.5762 (in an attempt to chase the dragon of trying to get fixes for many other things) I can now no longer transcode many files as I get the error “Playback Error Conversion failed. A required codec could not be found or failed to install.”

My logs show:

[HttpClient] HTTP/2.0 (1.1s) 200 response from GET https://plex.tv/api/codecs/easyaudioencoder?build=freebsd-x86_64-standard&deviceId=1a900f66-b24a-494f-a44b-16bba9fac5a2&oldestPreviousVersion=1%2E3%2E4%2E3285-b46e0ea&version=1785
[Transcode] Codecs: Failed to download XML for codec 'easyaudioencoder'
[Transcode] Error configuring transcoder: Decoder install failed: eac3_eae

I have tried deleting my contents of my codecs folder but this hasn’t fixed it. I’m on truenas in a jail.

When I go to the URL given for the XML I am given a page that says

<MediaContainer friendlyName="myPlex" identifier="com.plexapp.plugins.myplex" title="Codec Downloads" codec="easyaudioencoder" version="1785" size="0"> </MediaContainer>

so there is no download link I think?

Does anyone have any idea how to fix this?

Edit: same issue on newly released 1.26.1.5772

1 Like
Easyaudioencoder download broken again, missing download link in xml
2

I am receiving the same error on playback, but when heading to that site I get the following response:

<Response code="429" status="Limit of devices using codec exceeded"/>
3

On truenas?

4

Yes, on Truenas. On the same two plex versions as you mentioned above. It’s really frustrating.

5

I am having the same problems. Reverting versions isnt fixing it either.

6

@hazardousmedic I am curious which ISP you use? I didn’t have this issue until I switched ISPs, and the comment the following thread was I was being rate limited to access to the codec, even though I am not trying to watch many shows that require that codec.

7

MNSI - it’s a local ISP. I’ve been with them for over a year with no changes so I doubt that is an issue for my case. The only change on my end has been updating to PMS 1.26.1.5762, after which this issue cropped up.

8

I’m not being rate limited. My XML is resolving fine and I get status 200 as per my post. I think this is on Plex’s end.

9

This seems to be fixed now. I can transcode eac3 media and the codec is in my codecs folder again.

I’d be interested in word from someone from Plex to explain why it happened though.

10

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