Getting error code "s1001" when I am trying to set a pre-roll video

Plex Media Server
1

Hi,

I am trying to set a pre-roll video to come before movies and I created a short clip but I am getting this error. Can anyone please give me a simple fix for this?

Thanks,

Server Version#:1…22.3.4392-d7c624def
Player Version#:

2

Bump. Issue hasn’t been solved yet. I deleted Plex, removed data from LocalData, reinstalled and the issue is still there. The Plex Intro file works perfectly but when I try to set it as a pre-roll, I am getting this issue.

Any help would be greatly appreciated.

Plex Version: Version 4.59.2

3

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