Giving a friend access to my plex server

Plex Media Server
1

I’m trying to give access to my Plex Server, but it tells me I have exceeded my limit for account sharing.

How can this be, because I just removed a couple of friends already.

I literally have only 3 friends with access to my server at present, I recently had 5.

2

Try again, but use their Plex name and not their email