1080p videos happened to several. The source video doesn’t have this issue and if i transcode to any other quality this line doesnt appear.
It happens when playing directly off the plex app on shield
This week i noticed the same strange thing. I did some test transcodings of blueray rips in Handbrake using X265 and intels 265 HW codecs and i noticed that in case of intels 265 codec there was applied some small cropping thus final resolution was slightly different from x265 codec (which normally doesnt represent any problem). However, when i uploaded the intels rip to my NAS and directplayed via Plex app on Nvidia shield, this strange green line was there, which suprised me! When i played the same video on pc in Windows media player or Media player classic, no green line - just in plex app on Shield. Strangly, when i forced shield to transcode this video to be played i.e. on ipad, no green line there. This issue is thus relating purely to Plex app on Shield and direct playing.
So i tried to put the x265 rip on NAS instead of intels rip and no green line was there. So, i suspect that some wrong proportion of video resolution caused the problem, however no other videoplayers (except Plex app on Shield) had any trouble with it.
Hope my description helps plex team to resolve the issue.
I have the same issue as above.
I have some 1080p H.265 files that do that too. I think it is caused by the hardware acceleration decoding. I tried those files in VLC and Kodi on the Shield with the same result. However, in Kodi and VLC, the hardware acceleration can be deactivated. Si I tried it without the hardware acceleration and the green line was not there anymore. But why this happens on some files and doesn’t happen on others, I don’t know.
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I have this same problem with my Shield TV, but it occurs randomly across Plex and Netflix, so appears to be a problem with the Shield itself, and rouq’s explanation seems logical.
I’m off to brave the Shield forums to see if there’s any awareness.
Recently noticed i have this problem with a green line in the bottom of the screen running 1080p H.264 files also. It seems to be random files.
Same here… after the latest update i am seeing the green line(s).
Did try some movies with kodi and got the same result with a green line at the bottom. So it’s probably a bug that only nvidia could fix.
Same green bottom bar issue here
Hmm, seems related to mkv with embedded/integrated subs or so, at the same time with the file in question, I also received message connection to server is not fast enough, while everything is on 1Gbit LAN to the Shield.
Different files no issues. Must be a subs/codes combo thing. Mkv container with clear manually added subs not issues whatsoever. Closed for me.
@“Marc van den Broek” said:
Hmm, seems related to mkv with embedded/integrated subs or so, at the same time with the file in question, I also received message connection to server is not fast enough, while everything is on 1Gbit LAN to the Shield.
Different files no issues. Must be a subs/codes combo thing. Mkv container with clear manually added subs not issues whatsoever. Closed for me.
The not fast enoug issue is due to the latest update. Please sign the petition for a rollback to a stable release
After the last update I have a green bar underneath video during playback and audio is delayed 2 secs. Worked fine for over a year. Playback is fine outside of Plex. Nvidia Shield unit. Help!
*UPDATE SOLVED
At last, nvidia seems to have acknowledged this issue. Says that the are working on it for a future update.
So far, the only way I found to avoid this issue is using Plex for Kodi plugin and deactivate mediacodec (surface) hardware acceleration in the expert mode player setting in Kodi.
I only get the green line with some target resolutions (720p 2mbps and 3mbps) when streaming to chrome via the web app. With other browsers I don’t get it (at least not for the 2 mentioned qualities). The plex media server is running on a shield.
I would not count this as an Nvidia issue, unless they are in charge of all TV versions of the plex app ass well, cause I get the exact same issue using the plex app on my Sony X930 TV and on my Nvidia Shield.
This issue has been acknowledge by nvidia and it is fixed in Experience 7.0 (Oreo).
I do not have this green line anymore since my Shield has been upgraded to this firmware.
So if it happens on the same files on both my shield and Sony TV, how is that an Nvidia issue?
Last I checked Nvidia don’t make Sony TV’s.
Maybe it’s a different issue on your side, or maybe Sony has the same problem or the problem resides on the android tv side and has been fixed by Google in android tv 8.0. I don’t know, the only thing I’m saying is that the green line issue on the Shield has been fixed for me with the Android 8.0 update (Experience 7.0) and this fix is discribed in the release notes. For me the only important thing is that the problem has been fixed on the Shield.
It will be interesting when your Shield will be updated to Experience 7.0. If you don’t have the green line anymore on the Shield, then it will mean that Sony has to do something to fix it.
I have experienced the same issue with the FireTV 4k. Only Intel 265 converted files show the green line when direct playing. I have not been able to find a way to fix this for a FireTV.
