Green Screen

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I am having an issue with viewing Plex. On some movies I am getting a green screen. Other movies I don’t. Then, I can play these same movies and it plays fine. They are MKV files. Some are Blurays and others are 4K. I think a couple DVDs do the same. The version number of Plex is 1.41.3.9314. It happens on the Roku and it also happens when using a Windows machine. I haven’t tried using one of my Samsung or Sony TVs directly. Again, it’s not anytime you play the same movie. The next time it may play fine and another movie that worked fine may show a green screen. I want to say this started a few updates ago. I never had this issue before and I’ve had Plex Pass for quite some time. Has anyone else experienced this issue. I saw some other posts but I didn’t see anything that would help, not saying I didn’t miss something. I would appreciate any input that could help. Thanks for your help in advance.

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I’m having this issue now with a LOT of videos. Many that worked fine before and still work in VLC will NOT play through Plex, especially on Windows machines. I even purchased the HEVC codecs for Windows, and I can play the videos using windows media player. It’s aggravating that Plex won’t respond to issues like this.

For me it seems to be affecting H.264 encoded files as well as H.265. I tried using the alternate streaming profile under the debug menu thinking it was related to the browser, but that didn’t have an effect either. I tried changing the playback qualities in the player from original to automatically convert, but nothing is working. I can still play the videos all the way through in VLC, so they are not corrupt!!!

It doesn’t appear to be the audio stream either. Same thing is happening with AC3, DTS, Dolby. Tried forcing the 6-channel audio for Chrome browsers but that didn’t have an effect either.

From a recent video:

  • Codec H264

  • Bitrate 3984 kbps

  • Bit Depth 8

  • Chroma Location left

  • Chroma Subsampling 4:2:0

  • Coded Height 800

  • Coded Width 1920

  • Frame Rate 23.976 fps

  • Height 800

  • Level 4.0

  • Profile high

  • Ref Frames 5

  • Scan Type progressive

  • Stream Identifier 1

  • Width 1920

  • Display Title 1080p (H.264)

  • Extended Display Title 1080p (H.264)

  • Codec AC3

  • Channels 2

  • Bitrate 320 kbps

  • Language English

  • Language Tag en

  • Audio Channel Layout stereo

  • Sampling Rate 48000 Hz

  • Stream Identifier 2

  • Display Title English (AC3 Stereo)

  • Extended Display Title English (AC3 Stereo)

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