Server Version#: 1.22.3.4392 For the second time in approximately the last 2-3 weeks, the guide has failed to refresh automatically and I lost two days of recorded content (because it never recorded). I have already upgraded to the current server version of 1.23.1.4602, but both of these failures o…

The server version that I listed for this thread is/was the version that was installed and running both times that the complete lack of refresh led to losing recorded content. I did include a comment that I have since upgraded to 1.23.1.4602 (but have no viable feedback regarding that version as of …

Are your logs set at debug level? The grep statement output you are seeing is consistent with what you would get if debug level logging is off. To check, go in Plex Web and go to Settings → General. Make sure you have selected the “General” under Settings on the left, not the “General” under “Ple…

No, it wasn’t set for Debug. I have enabled it and expect that I’ll need to wait overnight for the Butler process to hopefully fire up and run.

I checked the logs again today and all of the log files have been overwritten. My scheduled maint window is 2AM, and the absolute earliest entry I can find that contains “Butler” is in the “.4” log file and it shows a timestamp of about 2:15AM. The “.5” file was totally overwritten as well. The beg…

Just confirming, you just turned on debug logging, and not verbose? (If you logs have fully rolled, then grep for verbose in all of your logs should return nothing.) If only debug is on, then for it to roll all your Plex logs so quickly does indicate that your server is very busy during your maint…

Verbose logging is not enabled, just Debug. I have four libraries that have Intro Detection enabled. One is very small in terms of total content and nothing has been added to it in over five months. A second item routinely gets about 20 shows added to it per week. A third item routinely gets abou…

I don’t have nearly the volume added as you, but I’ll look to see if I can find a night where several items are added in the near future see if intro detect is taking longer, though recently my number of recorded shows dropped significantly just due to season breaks. I’m on v1.23.2.4600/linux and l…

I appreciate the exploration of ideas… I do have a few different cron jobs that run somewhat frequently on that box. They are predominantly focused on cleaning up the filesystem from bad files left behind on SAMBA shares by Mac’s and ensuring that the libraries and media are correctly owned by the …

That’s definitely worth a shot since there is some evidence of your Plex butler doing a lot of work during the window. It would still be good to be able to see the logs at the beginning of your maintenance window to see if the butler is even attempting to schedule the EPG refresh!

Ok… Seems I have gotten two new entries that I hadn’t seen before: Plex Media Server.1.log:Jun 02, 2021 02:21:21.204 [0x7f559d82ab38] DEBUG - Butler: Scheduling randomized task 'RefreshEpgGuides' in 77 minutes. Plex Media Server.2.log:Jun 02, 2021 02:14:10.478 [0x7f33eb0f5b38] DEBUG - Butler: Start…

Guide doesn't refresh

Live TV & DVR

dugiehowsa June 15, 2021, 11:35am 20

I have had a similar issue for months. I have found that the only way to get the EPG to refresh correctly is to manually restart the PMS service. I find if I do this on a Friday, the EPG for the following week will get updated correctly. The second week out though remains incorrect, so the service restart is a weekly occurrence.

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Guide doesn't refresh

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