H.265 not showing up in Plex Media Server

Plex Media Server Desktops & Laptops
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Server Version#: 3.77.4
Player Version#:

I understand that Plex may not be able to play h.265 without having to transcode and I am perfectly fine with that. My problem is that I cannot get Plex Media Server to show the h.265 file in the library. The file is an MP4 h.265 8-bit. Can someone help me out.

2

Looks like the client version. What about the server?
Where are you adding this file to. What library type?

3

It’s more likely that the naming of the file is incorrect & this is preventing Plex adding it to the library.

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I actually believe it’s more likely the naming is wrong and plex is incorrectly matching it with an already existing movie in the library.
Unless it’s a tv show… Those can be a pain if not named correct.

6

Sorry about that as you can probably see I am a proud noob. So the version number 1.14.1.5488. So when adding the file to PMS, I have PMS set to auto-scan. Since I have noticed that none of the h.265 files have appeared in the PMS library. I have also right clicked on the icon in the system tray and chose “update library” I have also gone through the steps of deleting the library and re-added it just to try something a little out of the norm.

Thanks in advance for any help,

7

So I have been using PMS for well over a year now. All of my mp4 h.264 files are currently showing up in the same folder that the mp4 h.265 files are. I generally only use the name of the movie example would be Goonies. Is there something different?

Thanks for your help in advance,

8

So these movies I am trying to add to the library are the only versions of this movie currently on the PC. I want to get PMS to identify the h.265 prior to converting any other files.

Thanks for your help in advance,

9

Give us some exact filenames that you are using.

10

Sure thing,

Goonies.mp4

11

Name it The Goonies (1985).mp4 and try again.

2 Likes
12

So I tried renaming the file as you suggested and still do not have any luck. Just so happens that I am building a new PC this weekend. I think I am going to try the same process on the new PC. I have suspicions it might be the software I am using currently. If it doesn’t work I will definitely look for some help again.

Thank you so much for your help!

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I just find the whole thing strange because plex should at least detect it.
Take this for instance.
https://forums.plex.tv/t/tmdb-does-not-download-the-description-and-poster-in-polish/382777/10

Since you can’t get info from plex, can you get the technical details from, say, MediaInfo?

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