Hacked plex account

General Discussions
1

About 9:15 AM this morning, I noticed email messages that a new device was used to sign in to our PLEX.TV account. There had been 8 accesses from various location around the world within 12 minutes. When I went in to reset the password, someone had already beaten me to it so I could no longer log into PLEX.TV. They effectively hijacked our PLEX.TV account.

Detail:
Within a span of 12 minutes, people started accessing the account from:
• 7:02 Mumbai, Maharashtra, India - IP address:103.212.141.150
person: Vimol Mayekar
address: R No 1 Sewa Sadan Chawl Rawalpada , santosh
nagar,Mumbai,Maharashtra-400068

• 7:03 Hyderabad, Telangana, India - IP address:49.206.214.144

• 7:04 Phoenix, Arizona, United States - IP address:192.200.158.22

• 7:06 Najaf, An Najaf, Iraq - IP address:37.236.166.26

• 7:07 Ernakulam, Kerala, India - IP address:27.59.211.202

• 7:08 Najaf, An Najaf, Iraq - IP address:37.236.166.26

• 7:08 Password Change

• 7:14 Najaf, An Najaf, Iraq - IP address:37.236.166.26

At 9:43 AM, I found a back door into the account using my Facebook login so I got in and hijacked it back from them. (Or so I believe)

I have no idea why they would do this or what they were after however, now my PLEX server isn’t working so I am installing the new 7/3/2020 version.

Just finished doing that and no difference. The message I get is:
PLEX SERVER IS UNAVAILABLE
Verify you have a network connection and that the server is online, or see our troubleshooting tips for further assistance.

Is there a chance that my changing the password has affected this?
Is the password for PLEX.TV different than the PLEX Server different from the PLEX app? (I’m confused.)

2

Checking your account, you don’t have a Facebook account linked to your regular Plex account so you probably ended up creating a second account. That’s why you can’t see the server, since it’s still using your old account.

Use the password reset option to change your password. https://app.plex.tv/auth#?resetPassword

Once you are in, use Plex Web to change your password again and choose the option to sign out previous devices. This will prevent the other person from reusing a previously authorized device.

3

If the above doesn’t help, write in to Plex at https://www.plex.tv/contact/ and they can help you out.

4

When I click on your url, I get this:

Oops; a 404 error…

That’s “page not found” in human language.

You may have mistyped the address or the page may have moved.
Let us take you to the main page and we can start all over again, shall we?

5

Try again. The forum modified the link for some reason.

6

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