Hardware Acceleration not working on Synology DS1019+

[kaelaria]

Current version 1.32.7.7571, on a 1019+, installed normally, works perfectly. There’s nothing special you need to do. Reinstall without docker, current version.

[ChameleonXtreme]

Thank you checking it in a few

[ChuckPa]

Have a workaround for all GeminiLake CPUs.

We figured out the problem and what needs to be corrected.
Problem and solution space are now well defined.

Details here:

PMS 1.32.6+ HW transcoding issues and corrections

ALL: For those with the GeminiLake problem, a workaround has been devised. This same workaround is how we pinpointed where the deviation occurred and what and why the changes are needed. We have a file for you to test with. There are specific instructions : Place this file in the Cache/va-dri-linux-x86_64 directory under Plex Media Server unzip it It will look like this when done. (You will also have other files in there. Don’t worry) root@geminilake:/var/lib/plexmediaserver/P…

[ChameleonXtreme]

1.32.7.7571 still uses software transcoding on my DS1019+. This beta update did not fix my problem. I wish I knew what was different between your NAS and mine…

[ChameleonXtreme]

@ChuckPa

Details here:

ALL: For those with the GeminiLake problem, a workaround has been devised. This same workaround is how we pinpointed where the deviation occurred and what and why the changes are needed. We have a file for you to test with. There are specific instructions : Place this file in the Cache/va-dri-linux-x86_64 directory under Plex Media Server unzip it It will look like this when done. (You will also have other files in there. Don’t worry) root@geminilake:/var/lib/plexmediaserver/P…

I’m confused. This is for a standard linux system. Is this applicable for my issue?

[ChuckPa]

@ChameleonXtreme

For you (on Synology),

1. Target directory is
   PlexMediaServer/AppData/PlexMediaServer/Cache/va-dri-linux-x86_64

2. Install and use the Synology Text Editor to add the setting to Preferences.xml

[ChameleonXtreme]

Now Plex won’t load. I think it’s core dumping. Trying to locate the log for that.

[ChuckPa]

PlexMediaServer/AppData/Plex Media Server

Right-Click Logs → Compress to Logs.zip

I bet you have a typo in Preferences.xml
(It gets TOTALLY STUPID when there’s an error – OR – Permissions are wrong)
Preferences.xml must be owned by PlexMediaServer:PlexMediaServer

[ChameleonXtreme]

The VaapiDriver=“i965” was already in the xml, by adding it w/o looking, it just simply died due to invalid XML. I should have checked, but I assumed since I didn’t ready to check that it doesn’t already exist, that it must be a new entry.

Adding the driver worked. My system prior to the update had (and still does) iHD_drv_video.so which is a symlink to /var/packages/PlexMediaServer/shares/PlexMediaServer/AppData/Plex Media Server/Drivers/imd-115-linux-x86_64/dri/iHD_drv_video.so

I wonder if my issue was because my Preferences.xml already had the VaapiDriver entry and the driver was missing?

[ChameleonXtreme]

T H A N K   Y O U ! ! !

Now I can watch TV on my 1080p bedroom TV again.

[ChuckPa]

You will indeed have iHD_drv_video.so. (Intel Media Driver)

Now you have two. IMD and i965

W E L C O M E ! ! !

[kaelaria]

You must have had things customized beyond out of the box before hand. I have never needed to do anything. Or you aren’t on a 1019+. BTW those instructions aren’t even for the 1019+, it’s apollolake.

[ChuckPa]

ALL:

To be clear to everyone:

1. The ApolloLake CPUs were fixed by a permanent code change as of 1.32.5.7210
   and do not require customization. Changing the driver is optional/

2. The customization I provided here will work with BOTH CPU families: J3xxx and J4xxx. Both are i965-capable.

3. For the time being. it’s a workaround until we implement the permanent code changes we need. Until today, while the problem was well known, the specifics were not well defined. Now. they are.

[ChameleonXtreme]

@kaelaria

You must have had things customized beyond out of the box before hand. I have never needed to do anything. Or you aren’t on a 1019+. BTW those instructions aren’t even for the 1019+, it’s apollolake.

No, but I have been on the beta channel forever. I am a professional programmer, but I am hands-off when I end my day job, and have no interest in tinkering anymore. After 30 years, I’m burned out and just want to be a regular user.

I learned more about Plex on the Synology over this short venture than I ever cared to learn.

I’m just glad it’s working now.

Haha