Server Version#: 1.42.1.10060
Player Version#: 2025.24.0 (1235)
Plex Media Server Logs_2025-09-11_01-08-36.zip (562.4 KB)
I upgraded my Ubuntu 24.04.3 server this evening from an Intel 9900k to an Ultra 9 285H. No matter what I do, hardware transcoding won’t kick in. It always uses software decoding. Any help would be appreciated.
When I install Plex, it says “Intel i915 Hardware: Not found”.
I have the latest Intel drivers installed Installing Client GPUs — Intel® software for general purpose GPU capabilities documentation
EDIT:
Seems like the GPU isn’t being properly detected in the system. No idea what’s going wrong here.
$ clinfo
Device open failed, aborting…
Number of platforms 1
Platform Name Intel Gen OCL Driver
Platform Vendor Intel
Platform Version OpenCL 2.0 beignet 1.4 (git-f40a2861)
Platform Profile FULL_PROFILE
Platform Extensions cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_byte_addressable_store cl_khr_3d_image_writes cl_khr_image2d_from_buffer cl_khr_depth_images cl_khr_spir cl_khr_icd cl_intel_accelerator cl_intel_subgroups cl_intel_subgroups_short cl_intel_required_subgroup_size cl_intel_media_block_io cl_intel_planar_yuv
Platform Extensions function suffix Intel
Device open failed, aborting…
cl_get_gt_device(): error, unknown device: ffffffff
Platform Name Intel Gen OCL Driver
Number of devices 0
NULL platform behavior
clGetPlatformInfo(NULL, CL_PLATFORM_NAME, …) Intel Gen OCL Driver
Device open failed, aborting…
cl_get_gt_device(): error, unknown device: ffffffff
clGetDeviceIDs(NULL, CL_DEVICE_TYPE_ALL, …) No devices found in platform [Intel Gen OCL Driver?]
clCreateContext(NULL, …) [default] No devices found in platform
Device open failed, aborting…
cl_get_gt_device(): error, unknown device: ffffffff
clCreateContextFromType(NULL, CL_DEVICE_TYPE_DEFAULT) No devices found in platform
Device open failed, aborting…
clCreateContextFromType(NULL, CL_DEVICE_TYPE_CPU) No devices found in platform
Device open failed, aborting…
cl_get_gt_device(): error, unknown device: ffffffff
clCreateContextFromType(NULL, CL_DEVICE_TYPE_GPU) No devices found in platform
Device open failed, aborting…
clCreateContextFromType(NULL, CL_DEVICE_TYPE_ACCELERATOR) No devices found in platform
Device open failed, aborting…
clCreateContextFromType(NULL, CL_DEVICE_TYPE_CUSTOM) No devices found in platform
Device open failed, aborting…
cl_get_gt_device(): error, unknown device: ffffffff
clCreateContextFromType(NULL, CL_DEVICE_TYPE_ALL) No devices found in platform
ICD loader properties
ICD loader Name OpenCL ICD Loader
ICD loader Vendor OCL Icd free software
ICD loader Version 2.3.2
ICD loader Profile OpenCL 3.0
