Hardware transcoding Quadro P400 not working

I have a Quadro P400 and hardware transcoding is not working. When I select the hardware transcoding option and attempt to transcode a video I get nothing, no playback. I can deselect the hardware transcoding option and transcode with the CPU no problem.

Am I missing something?

This is on Windows 7

Server Version#: PlexMediaServer-1.18.9.2578

No details/specifics.
No logs.

Hard to guess.

What details and specifics would be helpful for troubleshooting this?

What logs would be helpful?

Sorry, I’m fairly new to using a plex server.

A bit off topic but windows 7 shouldn’t be used anymore. It is end of life and does not receive any updates anymore.

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