New Quadro M2000 - Hardware Transcode crash

Plex Media Server Desktops & Laptops
1

Server Version#: 1.30.2.6563
Player Version#: 1.62.2.3451-fb8ac0ae

Server:
OS - Windows Server 2022
CPU: Ryzen 7 3700x
GPU (new): Quadro M2000

Client:
OS - Windows 11
Quality: Convert (4 Mbps 720p)

Issue:
New GPU installed in Server. Hardware Transcoding enabled. Video playback fails with “An unknown error occurred”. This only occurs when HW transcode is enabled on the server. When HW Transcode is disabled on the server, everything works normally.

Latest drivers installed from nVidia website.
Rebooted server multiple times.

Server console logs have this error when the issue occurs:
"[TranscodeOutputStream] Session appears to have died from under us

Screenshots here: Plex HW transcode errors - Album on Imgur

Any suggestions??

2

Roll back to 1.29.2 or wait for the next release.

How to upload logs: https://support.plex.tv/articles/200250417-plex-media-server-log-files/

3

Indeed, this worked. Thank you. After uninstalling, backing up my Plex app data folder, and installing an older version… HW transcoding now works normally.

4

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