I never changed 1 thing on my iMac. I was using Plex just fine until it went down yesterday. It’s very hard for me to believe I can be broken this badly from changing nothing on my system yet multiple reboots, reinstalling Plex, everything everyone has mentioned here does not work for me. How is this even possible? I should always**** be able to get to my local content regardless of what the online stuff is doing.
@“gadgetcraig@gmail.com”
you might not have changed anything but when plex’s server ‘began to behave badly’ (their words) it pushed bad certificates thereby locking users out. when the system ‘was repaird and put back up’ it didnt change the fact that it pushed bad certs to our systems. you have to go and flush all the bad certs, log out of everything … SHUT DOWN not REBOOT the server, and log back into your server first… sign in, claim it, then log back into your clients… this was the only way I could force new certs to be generated and get back up…
Thanks @dragonmel ! I will try that when I get home. I didn’t check the certs 
Question though. I was using Safari as my browser, so i can try to fix the certs on that. But just trying to logon to my Plex.tv account from my work PC on Chrome Browser that I did not use during the bad cert push issue, and Plex still doesn’t remember me and that I was a Plex Pass subscriber? How would that even be possible? Issue is more than certs even? Seems my online account has more going on.
plex uses certs everywhere, on the server, in the clients, and in the authorized devices on its server attached to your account… rather than try to understand the rhube goldberg machine they have made of something simple… just follow my steps, log out of your clients all of them, log out of your server, go onto plex.tv and log into your account… dont activate but go to your account settings and delete your server under authorized devices… then log out…
now log into your server at xx.xx.xx.xx:32400/web and claim it, log in and that should net you new, non corrupted credentials… then log into every client and that should push new creedentials…
keep you fingers crossed…
Thanks! Will try it tonight when I get home. Crossing my fingers.
@dragonmel said:
@dominatordandid you try my method above to fix your issues… ?
No, I just enabled my VPN, and poof, everything works. I suspect DNS or other issues with my ISP, Centurylink. What else could it be? If I VPN, everything works, I don’t get any errors…
must be. I’m glad it’s found. not pleased with what you have to do but it’s how you have to do things in your location <shrug>
I’ve tried all of everyone’s suggestions. Nothing works. This is ridiculous.
No matter what I do, what I clear, when I login to Plex.tv with my credentials, it still doesn’t see me as a Plex Pass subscriber.
I think I’m on to something 
I’m in! I’m in! Thanks for all your help! Somehow I had 2 different Plex logins/accounts and it kept defaulting to the wrong one.
@“gadgetcraig@gmail.com”
well in your case is sounds as if the backup server wasnt up to date with accounts…
I think that the credentials are tied to your addresses and when you go through your vpn its no longer using the corrupted address and has to create new credentials for the vpn address… but that is a guess
So, I flashed my asus router to dd-wrt, and for whatever reason Edge browser works logging into the website and also my Samsung TV has connected. I deleted all the devices out of my account, so I only see Edge, my TV, and my NAS Plex server. I keep having cert errors when using Chrome or Firefox. Totally weird, but at least I’m back up and running at the moment lol
i’m still getting this particular message… got it this morning using the latest version of chrome
Same. I also can’t download plex server. Just get a spinning “Loading”.
@“kyle.larger” said:
Same. I also can’t download plex server. Just get a spinning “Loading”.
“Loading” in what context? www.plex.tv ? Connecting to your server?
Please open up a new thread? This thread isn’t applicable to a connection problem
