Having frequent but irregular failures to stream from Server

Plex Media Server Desktops & Laptops
1

Server Version#: 1.18.3.2129
Player Version#: Various - Shield with Kodi + Plex, Samsung client

Happy new year all,

I’m having regular failure to stream / crashes midway through a stream.

I’m running PMS on Ubuntu 16.04. Content is stored in Gdrive, mounted via plexdrive.

From time to time (weekly) - Plex will crash in a stream and then I won’t be able to restart it. This can generally be solved if I reboot the server.

I can post the full logs if useful. Any help appreciated. This is driving me nuts!

I’m getting errors like this:-

Jan 01, 2020 21:34:30.425 [0x7f0c4affd700] DEBUG - Play progress on 40483 ‘Joker’ - got played 1250590 ms by account 1!
Jan 01, 2020 21:34:30.426 [0x7f0c4affd700] DEBUG - [Now] User is eb98jdb (ID: 1)
Jan 01, 2020 21:34:30.426 [0x7f0c4affd700] DEBUG - [Now] Device is Kodi (Kodi Add-on (localhost)).
Jan 01, 2020 21:34:30.427 [0x7f0c4affd700] DEBUG - [Now] Profile is Android
Jan 01, 2020 21:34:30.427 [0x7f0c4affd700] DEBUG - [Now] Updated play state for /library/metadata/40483.
Jan 01, 2020 21:34:30.427 [0x7f0c4affd700] DEBUG - Statistics: (11df467d-44a6-4396-8d40-5446db543e6d) Reporting active playback in state 0 of type 1 (scrobble: 0) for account 1
Jan 01, 2020 21:34:30.478 [0x7f0cc37fe700] DEBUG - Completed: [80.193.163.109:34096] 200 GET /:/timeline?containerKey=/video/:/transcode/universal/decision%3FX-Plex-Token%3Dxxxxxxxxxxxxxxxxxxxx%26copyts%3D1%26path%3D%252Flibrary%252Fmetadata%252F40483%26offset%3D0%26session%3D11df467d-44a6-4396-8d40-5446db543e6d%26directStream%3D1%26directPlay%3D1%26videoQuality%3D100%26videoResolution%3D3840x2160%26maxVideoBitrate%3D200000%26mediaIndex%3D1%26partIndex%3D0%26X-Plex-Client-Profile-Extra%3Dappend-transcode-target-audio-codec%2528type%253DvideoProfile%2526context%253Dstreaming%2526audioCodec%253Dac3%2529%252Badd-direct-play-profile%2528type%253DvideoProfile%2526container%253Dmatroska%2526videoCodec%253D%252A%2526audioCodec%253Dac3%2529%252Bappend-transcode-target-audio-codec%2528type%253DvideoProfile%2526context%253Dstreaming%2526audioCodec%253Deac3%2529%252Badd-direct-play-profile%2528type%253DvideoProfile%2526container%253Dmatroska%2526videoCodec%253D%252A%2526audioCodec%253Deac3%2529%252Bappend-transcode-target-audio-codec%2528type%253DvideoProfile%2526context%253Dstreaming%2526audioCodec%253Ddca%2529%252Badd-direct-play-profile%2528type%253DvideoProfile%2526container%253Dmatroska%2526videoCodec%253D%252A%2526audioCodec%253Ddca%2529%252Badd-limitation%2528scope%253DvideoAudioCodec%2526scopeName%253Ddca%2526type%253DupperBound%2526name%253Daudio.channels%2526value%253D6%2526isRequired%253Dfalse%2529%252Bappend-transcode-target-codec%2528type%253DvideoProfile%2526context%253Dstreaming%2526videoCodec%253Dvp9%2529%26subtitles%3Dsidecar%26mediaBufferSize%3D20971%26hasMDE%3D1%26X-Plex-Platform%3DChrome&ratingKey=40483&state=playing&key=/library/metadata/40483&time=1250590&duration=7309120&guid=com.plexapp.agents.imdb%3A//tt7286456%3Flang%3Den (404 live) TLS GZIP 61ms 494 bytes (pipelined: 1)
Jan 01, 2020 21:34:30.590 [0x7f0cc3fff700] DEBUG - handleStreamWrite code 110: Connection timed out
Jan 01, 2020 21:34:30.591 [0x7f0cc3fff700] DEBUG - NotificationStream: Removing because of error
Jan 01, 2020 21:34:30.591 [0x7f0cc3fff700] DEBUG - Completed after connection close: [146.199.204.251:38871] 200 GET /:/eventsource/notifications (404 live) TLS 6095232ms 22 bytes

2

Hi @eb98jdb are you able to list the files from command line after a crash? So my thought is that the connection to GDrive fails and then Plex have no media to play.

3

Hi - yes, I can - they’re all still there and I can start other files streaming - also if I go back a day or so later I’ll be able to start streaming the same file.

4

May I have the ZIP of the log files please which capture this? Snippets posted in-thread aren’t enough.

5

Plex Media Server Logs_2020-01-02_10-20-40.zip (5.5 MB)

Hi Chuck - have attached. Thanks

6

It’s not so much the 110’s which are of primary concern but the 104’s. Either playback terminated by closing the app or the device sleeping.

The Android player client is disconnecting abruptly then failing to respond after the termination of playback which is causing the 110’s

Jan 01, 2020 21:56:06.826 [0x7f0cc3fff700] DEBUG - handleStreamWrite code 104: Connection reset by peer
Jan 01, 2020 21:56:06.826 [0x7f0cc3fff700] DEBUG - NotificationStream: Removing because of error
Jan 01, 2020 21:56:06.826 [0x7f0cc3fff700] DEBUG - Completed after connection close: [83.216.82.162:52763] 200 GET /:/eventsource/notifications (438 live) TLS 2925887ms 0 bytes
Jan 01, 2020 21:56:07.925 [0x7f0cc37fe700] DEBUG - handleStreamWrite code 110: Connection timed out
7

Do you have any idea what might be causing it? It’s an Nvidia Shield running the latest version of the Plex client

8

I use a few here in my testing. Would you mind looking for me and reporting which specific version?

9

Checked now - it’s v7.26.0.14578

\thanks

10

I used that version before it was released. I will switch now and start retesting.

Is this running on WiFi or wired ?

11

Wired.

12

Thanks.

13

I’ve just had the Plex Server go inaccessible (which is something that also happens)

Error message in the logs is

Jan 08, 2020 17:29:06.564 [0x7f09464de700] ERROR - Couldn’t accept new TLS connection: Too many open files

14

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.