Having issues with movies infinitely buffering every 10-15 minutes

Plex Media Server NAS & Devices
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Server Version#: Version 1.25.9.5721
Player Version#:

When I play a movie or tv show, it randomly infinitely buffers roughly every 10 minutes or so. I’m then forced to refresh the chrome page and the movie will run fine for another 10 minutes before the never-ending buffering occurs again. This isn’t an internet issue, as after refreshing, it loads the movie instantly and runs fine. My server (qnap Nas) is in the same building as the laptop which I’m using to watch the movies. Whats happening? Thanks

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Most likely, this is caused due to transcoding, and your QNAP can’t keep up with it

A browser is the worst client of all, since it’s very limited in what it supports regarding formats and codecs

As such, I strongly suggest you switch player to Plex for Windows

And if not an option, or not helping, then reproduce and upload PMS Logs as well as state media you watched as well as the QNAP model you are using

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Hmm, I’m still having this issue. I’m running plex from a QNAP TS-253D and using a web browser to view the videos. The videos are mostly H.264 and only 720p (sometimes 1080p).

What I still don’t understand is that I can skim through the entire movie really fast, and it pretty much loads the movie in seconds, so why does it randomly decide to start buffering infinitely every 10 minutes or so?

I’ve uploaded my logs :slight_smile:

Plex Media Server Logs_2022-05-31_14-21-08.zip (4.0 MB)

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Makes it a tad more easy, if I know what to search for :wink:

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As in the movie/series? Currently having the issue with Ozark S4 E9 :rofl:

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From your logs:

May 31, 2022 11:39:45.407 [0x7fb110fe1b38] DEBUG - [Transcode] Streaming Resource: Reached Decision id=7185 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=16316 part=(id=16334 decision=transcode container=mp4 protocol=dash streams=(Video=(id=37450 decision=copy width=1920 height=872) Audio=(id=37451 decision=copy channels=6 rate=48000))))
May 31, 2022 11:39:45.411 [0x7fb112714b38] DEBUG - Completed: [192.168.0.157:1170] 200 GET /video/:/transcode/universal/decision?hasMDE=1&path=%2Flibrary%2Fmetadata%2F7185&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=75&audioBoost=100&location=lan&addDebugOverlay=0&autoAdjustQuality=1&directStreamAudio=1&mediaBufferSize=102400&session=9afnv62k7qot8oxrpwik0rjt&subtitles=burn&Accept-Language=en (8 live) TLS GZIP 41ms 1849 bytes (pipelined: 3)

Above shows, that direct play was not possible, and a direct stream was selected instead

Your QNAP has an Intel® Celeron® J4125 4-core, so it should be able to handle a 720p direct stream, but sadly I do not see in the logs where it chocked on it, so guess you just uploaded logs without seen the issue?

Reproduce with that episode, and right after it happens, stop playback and upload a fresh set of logs

And again… The Web-Client is NOT A GOOD PLAYER!!!

Please follow my advice from before, and use Plex for Windows

7

It happened a good 3-4 times this morning at about 11am. Would it show up as an issue if it just randomly decides to buffer forever? I generally just refresh the page when it happens.

I’ll give the Plex for windows a go now and see if it happens :slight_smile:

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