Having Trouble Matching 1 Episode

Plex Media Server Metadata & Adding Files
1

Server Version# 1.16.5.1554

I’ve been having trouble naming one single episode of a show. The show is Lilo & Stitch: The Series, and the episode is S01E34.

I’m pretty sure it’s not my naming scheme, because I have never had a problem before.
I have the episode named S01E34 - Sample.mkv.

I have tried the Plex dance, while changing the name to match Plex’s preferred scheme (Lilo & Stitch_ The Series - S01E34 - Sample.mkv) and this doesn’t seem to work at all either. It’s almost like Plex can’t see the file.

I’ve tried checking through my logs, but I didn’t see anything. Hopefully someone else can help me with the logs.

Thanks to anyone who can help me!
Plex Media Server Logs_2019-09-06_11-23-19.zip (453.2 KB)

2

what is the full filename and path ?

you might check file permissions, make sure plex can read the file.

you might need to remove that underscore…

Lilo & Stitch_ The Series >>>> Lilo & Stitch The Series

3

The full path is this.
T:\Plex\Cartoon\1080p\Lilo & Stitch_ The Series\Season 1

I’m having Plex scan the 1080p folder.

I just tried removing the _ in both the episode and series, but nothing showed up with a rescan.

4

Unfortunate episode title, which collides with Plex’s inbuilt rules for ignoring certain files.
Rename it to
Lilo & Stitch The Series - S01E34.mkv

1 Like
5

How big is the file? If a file is less than 300mb and has sample in the file name it is ignored. If so, remove Sample from the file name. Info here

1 Like
6

Thank you! It is indeed quite the unfortunate title for the episode, but glad to have it fixed.

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