Plex fails to find certain episodes

Server Version#: 1.32.5.7210
Plex will not find episodes if there is a “-” in the episode name. For example the following Episode is ignored by the scanner: Serien\Schillerstraße {tvdb-79834}\Season 04\Schillerstraße - S04E13 - Das Tai-Chi-Video.mkv
If I rename it to Schillerstraße - S04E13 - Das TaiChiVideo.mkv the file is found and matched correctly. I am using the new Plex TV Series Scanner

Please post the first ~20 lines from the Plex XML info of one of these episodes…

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="Serien" librarySectionUUID="080b1976-1646-490e-bc54-72ed9e9a6c2b" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1686670042">
<Video ratingKey="240153" key="/library/metadata/240153" parentRatingKey="240141" grandparentRatingKey="240097" guid="plex://episode/61a4c835ed8237becdfd47b5" parentGuid="plex://season/61a4c823ed8237becdfd46b7" grandparentGuid="plex://show/5d9c07fb7d06d9001ffce8e0" type="episode" title="Der Hochzeitsplaner" titleSort="Hochzeitsplaner" grandparentKey="/library/metadata/240097" parentKey="/library/metadata/240141" librarySectionTitle="Serien" librarySectionID="2" librarySectionKey="/library/sections/2" grandparentTitle="Schillerstraße" parentTitle="Staffel 4" originalTitle="Schillerstrasse" summary="Bernhard hat seinen ersten grossen Fisch an Land gezogen: Er soll eine spanische Hochzeitsgesellschaft bewirten. Dumm nur, dass er sich im Datum geirrt hat und die Hochzeitsfeier schon am nächsten Tag statt findet! Deshalb wird er schon beim Anblick des fortschreitenden Uhrzeigers immer hysterischer. Wenigstens hat er sich für das Menü etwas ganz Besonderes überlegt: Paella als Vor-, Haupt- und Nachspeise. Heute mit: Bernhard Hoecker, Annette Frier, Oliver Pocher, Tetje Mierendorf ...und Cordula Stratmann" index="12" parentIndex="4" year="2006" thumb="/library/metadata/240153/thumb/1687815199" art="/library/metadata/240097/art/1687815185" parentThumb="/library/metadata/240141/thumb/1687857046" grandparentThumb="/library/metadata/240097/thumb/1687815185" grandparentArt="/library/metadata/240097/art/1687815185" duration="2583040" originallyAvailableAt="2006-11-23" addedAt="1687815187" updatedAt="1687815199">
<Media id="519838" duration="2583040" bitrate="1186" width="592" height="448" aspectRatio="1.33" audioChannels="2" audioCodec="aac" videoCodec="hevc" videoResolution="sd" container="mkv" videoFrameRate="PAL" audioProfile="lc" videoProfile="main">
<Part accessible="1" exists="1" id="580449" key="/library/parts/580449/1687434554/file.mkv" duration="2583040" file="J:\Serien\Schillerstraße {tvdb-79834}\Season 04\Schillerstraße - S04E12 - Der Hochzeitsplaner.mkv" size="382870341" audioProfile="lc" container="mkv" videoProfile="main">
<Stream id="1450770" streamType="1" default="1" codec="hevc" index="0" bitrate="1186" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="448" codedWidth="592" colorPrimaries="bt470bg" colorRange="tv" colorSpace="smpte170m" colorTrc="bt709" frameRate="25.000" height="448" level="90" profile="main" refFrames="1" width="592" displayTitle="SD (HEVC Main)" extendedDisplayTitle="SD (HEVC Main)"> </Stream>
<Stream id="1450771" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" language="Englisch" languageTag="en" languageCode="eng" audioChannelLayout="stereo" profile="lc" samplingRate="44100" title="Stereo" displayTitle="Englisch (AAC Stereo)" extendedDisplayTitle="Stereo (Englisch AAC)"> </Stream>
</Part>
</Media>
<Guid id="tvdb://323028"/>
<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>

I assume your library has been pointed to J:\Serien\ and not a single level above, nor below it, right? i.e. you did not add this show individually to the library

Go to the top level of this show (by clicking on its title).
“Edit” it,
go to the “Advanced” tab
set the “Episode Ordering” to “TheTVDB (Aired)”
Save

Wait a few minutes. You may have to “Refresh Metadata” of the whole show.
See if that changes anything.

I’m guessing it’s because your filename ends in -video which is a reserved suffix for extras, so it’s getting recognised as an extra and ignored.

1 Like

:doh: I’ve missed that one totally!

I’d probably work if you just change the last character to something else, or append something afterwards, e.g.

Serien\Schillerstraße {tvdb-79834}\Season 04\Schillerstraße - S04E13 - Das Tai-Chi-Videö.mkv
oder
Serien\Schillerstraße {tvdb-79834}\Season 04\Schillerstraße - S04E13 - Das Tai-Chi-Video[x].mkv

Thank you, simple fix. Missed the -video ending completly

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