Having troubles matching show even with TVDB id

[maxiwheat]

Server Version#: 1.24.1.4931
Player Version#: Not relevant

I’m having issues trying to match some tv shows in my library and I would like to know if there is something I’m doing wrong or if I should activate some kind of options somewhere to be able to match accuratly and force matches to specific TVDB ids. I’m running Plex as a docker container in my Unraid server.

The show in question is this one: Un homme mort - TheTVDB.com

My library is set to use The “Plex TV Series” scanner and “Plex TV Series” Agent and French (Canada) as language. The majority of my shows match correctly but I have a few that I need to fix.

When I try to match with the name of the show only, I get results but not the show I want. If I try with tvdb-116621 or 116621 I get nothing (which is strange since I read in the doc that it should force a match against the show with that id)

Here’s a excerpt from the console when I try to match :

Request: [10.0.0.16:52656 (Subnet)] GET /library/metadata/194912/matches?manual=1&title=tvdb-116621&agent=tv.plex.agents.series&year=&language=fr-CA (14 live) TLS GZIP Signed-in Token (maxiwheat)
[MetadataAgent/tv.plex.agents.series] Unable to find any provider matches for 'tvdb-116621'.
Completed: [10.0.0.16:52656] 200 GET /library/metadata/194912/matches?manual=1&title=tvdb-116621&agent=tv.plex.agents.series&year=&language=fr-CA (14 live) TLS GZIP 76ms 610 bytes (pipelined: 6)

I can also provide a complete log zip if needed

Thank you

[tom80H]

From what I’ve been reading, Plex is using The Movie Database for basic matching – even if you provide a TVDb ID. In your particular case it appears this show is only listed on TheTVDb – however there’s no record on The Movie Database.

That’s probably why the show didn’t match in the first place. While the approach to manually match it using the external ID is still working, the underlying problem seems to be the disconnect between the 2 repositories that’s causing Plex to stumble

Side note: I found that the Plex TV Series agent prefers having a tvdb- prefix if you’re trying to manually match a show (though that’s not helping here)