HDHomeRun CONNECT not detected

Live TV & DVR
1

I have the latest version of Plex Media Server (1.18.2.2058) running on Ubuntu 16.04LTS. I recently purchased a lifetime PlexPass so I could use live OTA TV and DVR features in Plex. I got an HDHomeRun CONNECT Duo, as the Plex documentation says that device is supported.

I confirmed that my OTA signal is good by connecting the antenna directly to my TV. I connected the antenna to my HDHomeRun and plugged in the network cable and power cable. The HDHomeRun has a steady green link light, which is supposed to indicate that it is up and running.

Both the HDHomeRun and the Ubuntu system running my Plex Media Server are on hard-wired connections to my router - neither device is using WiFi.

When I go to ‘Live TV & DVR’ in Plex, it cannot see the HDHomeRun device. I used nmap in a Linux console window to find the IP address for the HDHomeRun. I manually configured that IP address into Plex. I was then able to complete the DVR setup. The results are weirdly inconsistent. I can watch and record TV. I cannot access any device settings for the HDHomeRun. I cannot search the program guide to find shows that I would like to record. I cannot go back and customize the program guide to remove channels that I don’t want to see listed. In the Plex UI, under DVR setup, I see this message: “Device not found. Ensure your device is powered on and connected to your network.”

How do I get Plex to properly recognize my HDHomeRun?

–Ken Weiss

2

Should have added - If I point a web browser at the IP address for my HDHomeRun I can access the status pages, and I was able to update the firmware.

3

I’ve got essentially the same issue on a Western Digital NAS. It showed up several versions earlier, but it’s still broken in 18.2.2058. Super frustrating, given the time and money into the system (including the lifetime plex pass), and thus far no one is acknowledging the bug. Meantime there’s a whole bunch of holiday stuff that I’d love to be recording…

4

Quick update. I run a VPN on the system that hosts my Plex media server, and I thought that might be contributing to the issue. I disconnected the VPN, but Plex still cannot auto-detect my HDHomeRun device.

5

One more update… I switched to the extended (enhanced?) program guide, and now I can search for episodes of live TV. So I’m about 90% functional now, which is pretty good…

6

I just resolved my connection issue by doing a factory reset on my router, then a completely clean install of PMS on my NAS, with all configuration done through the NAS server config option. Somehow that resulted in HDHR connectivity working again. No complaints here!

7

For no particular reason, I just took a look at my Live TV/DVR setup in Plex, and now it can see my HDHomeRun. Nothing updated, nothing changed on my network… it just started working. Problem solved!