HDHOMERUN HDHR3-US Crashes

Plex Media Server Desktops & Laptops
1

Server Version#: 3.83.1
Player Version#: Web Client 3.83.1

I have a setup with dual HDHOMERUN HDHR-3, dual tuners and I cannot get it to stream video through Plex. I set up the tuner and added the guide but attempting live playback blows up

I am able to watch with Windows Media Player and it works perfectly so I don’t believe it’s a problem with the hardware or the network. Something is going wrong with Plex.

I have included logs from an attempt to view the live video.

Mar 04, 2019 20:45:19.537 [0x7f44f7fff700] INFO - [I] web_service_t::process_device_status
Mar 04, 2019 20:45:19.611 [0x7f44f77fe700] INFO - [I] web_service_t::process_start_channel (device dvb#hdhr#0#272460051, channel triplet://0:2513:4)
Mar 04, 2019 20:45:20.655 [0x7f44f77fe700] INFO - [I] device_manager_t::add_streamer. Channel triplet://0:2513:4, device dvb#hdhr#0#272460051, streamer id 55fd4e4f-c834-4989-9f5e-7dd7220d7914
Mar 04, 2019 20:45:20.656 [0x7f44f77fe700] INFO - [I] device_reactor_t::create_device dvb#hdhr#0#272460051
Mar 04, 2019 20:45:20.656 [0x7f44f77fe700] INFO - [I] device_manager_t::add_streamer. Adding new streamer container for channel triplet://0:2513:4 on device device dvb#hdhr#0#272460051.
Mar 04, 2019 20:45:20.657 [0x7f44f77fe700] INFO - [I] transponder_streamer::start_idle_timer
Mar 04, 2019 20:45:20.657 [0x7f44f77fe700] INFO - [I] tvs_program_streamer::tvs_program_streamer. Select program for nid 0, tid 2513, sid 4
Mar 04, 2019 20:45:20.658 [0x7f44ed7fa700] INFO - [I] streamer_container_t::control_thread. Added streamer 55fd4e4f-c834-4989-9f5e-7dd7220d7914
Mar 04, 2019 20:45:20.658 [0x7f44ed7fa700] INFO - [I] streamer_container_t::control_thread. First streamer was added. Start program streamer
Mar 04, 2019 20:45:20.658 [0x7f44ed7fa700] INFO - [I] dvb_program_streamer_t::start. Starting program streamer for channel triplet://0:2513:4
Mar 04, 2019 20:45:20.658 [0x7f44ed7fa700] INFO - [I] transponder_streamer::start_channel. Start request for channel triplet://0:2513:4
Mar 04, 2019 20:45:20.658 [0x7f44ed7fa700] INFO - [I] transponder_streamer::stop_idle_timer
Mar 04, 2019 20:45:20.707 [0x7f44edffb700] INFO - [I] hdhr_tuner_t::StartDevice. Starting device 272460051, frontend 0
Mar 04, 2019 20:45:20.707 [0x7f44edffb700] INFO - [I] CTVSStreamSource::TuneTransponder. Transponder tuning request: diseqc 0, freq 43, modulation 0, polarization 0, symbol rate 0, LOF 0, LNB selection signal 0, FEC 0
Mar 04, 2019 20:45:20.707 [0x7f44edffb700] INFO - [I] HDHR get_tuning_string: 8vsb:647028615
Mar 04, 2019 20:45:23.105 [0x7f44fcbc4700] INFO - [I] web_service_t::process_device_status
Mar 04, 2019 20:45:23.693 [0x7f44edffb700] INFO - [I] hdhr_tuner_t::SetTuner. wait_for_lock status: 1, 47
Mar 04, 2019 20:45:23.885 [0x7f44ed7fa700] INFO - [I] transponder_streamer::tune_transponder_impl. Signal stats: 78, 47, 1
Mar 04, 2019 20:45:23.885 [0x7f44c37fe700] INFO - [I] tvs_program_streamer::tuning_thread. Starting tuning thread for program triplet://0:2513:4
Mar 04, 2019 20:45:23.885 [0x7f44c37fe700] INFO - [I] tvs_program_streamer::SetPATScanState. Waiting for PAT…
Mar 04, 2019 20:45:23.893 [0x7f44eeffd700] INFO - [I] http_streamer_t::send_thread_func: adding http client
Mar 04, 2019 20:45:23.935 [0x7f44edffb700] INFO - [I] CTVSStreamSource::AddPID. Requesting PID 0, client triplet://0:2513:4
Mar 04, 2019 20:45:23.935 [0x7f44edffb700] INFO - [I] HDHR add_pid. Adding pid 0
Mar 04, 2019 20:45:24.279 [0x7f44edffb700] INFO - [I] CTVSStreamSource::AddPID. Requesting PID 1, client triplet://0:2513:4
Mar 04, 2019 20:45:24.279 [0x7f44edffb700] INFO - [I] HDHR add_pid. Adding pid 1
Mar 04, 2019 20:45:24.577 [0x7f44c37fe700] INFO - [I] tvs_program_streamer::tuning_thread. Waiting for PMT…
Mar 04, 2019 20:45:24.611 [0x7f44edffb700] INFO - [I] CTVSStreamSource::AddPID. Requesting PID 64, client triplet://0:2513:4
Mar 04, 2019 20:45:24.611 [0x7f44edffb700] INFO - [I] HDHR add_pid. Adding pid 64
Mar 04, 2019 20:45:24.911 [0x7f44c37fe700] INFO - [I] tvs_program_streamer::tuning_thread. PAT and PMT found. Checking CA descriptors
Mar 04, 2019 20:45:24.961 [0x7f44c37fe700] INFO - [I] tvs_program_streamer::tuning_thread. Start streaming
Mar 04, 2019 20:45:25.011 [0x7f44edffb700] INFO - [I] CTVSStreamSource::AddPID. Requesting PID 65, client triplet://0:2513:4
Mar 04, 2019 20:45:25.011 [0x7f44edffb700] INFO - [I] HDHR add_pid. Adding pid 65
Mar 04, 2019 20:45:27.912 [0x7f44f57fa700] INFO - [I] web_service_t::process_device_status
Mar 04, 2019 20:45:27.917 [0x7f44edffb700] WARN - [E] HDHR apply_pid_filter. Error adding pids to filter -1
Mar 04, 2019 20:45:27.917 [0x7f44edffb700] INFO - [I] CTVSStreamSource::AddPID. Requesting PID 68, client triplet://0:2513:4
Mar 04, 2019 20:45:27.918 [0x7f44edffb700] INFO - [I] HDHR add_pid. Adding pid 68
Mar 04, 2019 20:45:28.321 [0x7f44edffb700] WARN - [E] HDHR apply_pid_filter. Error adding pids to filter -1
Mar 04, 2019 20:45:28.321 [0x7f44edffb700] INFO - [I] CTVSStreamSource::AddPID. Requesting PID 65, client triplet://0:2513:4
Mar 04, 2019 20:45:28.321 [0x7f44edffb700] INFO - [I] CTVSStreamSource::AddPID. Requesting PID 0, client triplet://0:2513:4
Mar 04, 2019 20:45:28.321 [0x7f44edffb700] INFO - [I] CTVSStreamSource::AddPID. Requesting PID 1, client triplet://0:2513:4
Mar 04, 2019 20:45:28.322 [0x7f44edffb700] INFO - [I] CTVSStreamSource::AddPID. Requesting PID 16, client triplet://0:2513:4
Mar 04, 2019 20:45:28.322 [0x7f44edffb700] INFO - [I] HDHR add_pid. Adding pid 16
Mar 04, 2019 20:45:28.328 [0x7f44f57fa700] WARN - [E] web_service_t::get_device_status. get_device_info returned error for device dvb#hdhr#0#272460051
Mar 04, 2019 20:45:28.725 [0x7f44edffb700] WARN - [E] HDHR apply_pid_filter. Error adding pids to filter -1
Mar 04, 2019 20:45:28.725 [0x7f44edffb700] INFO - [I] CTVSStreamSource::AddPID. Requesting PID 17, client triplet://0:2513:4
Mar 04, 2019 20:45:28.725 [0x7f44edffb700] INFO - [I] HDHR add_pid. Adding pid 17
Mar 04, 2019 20:45:29.129 [0x7f44edffb700] WARN - [E] HDHR apply_pid_filter. Error adding pids to filter -1
Mar 04, 2019 20:45:29.129 [0x7f44edffb700] INFO - [I] CTVSStreamSource::AddPID. Requesting PID 18, client triplet://0:2513:4
Mar 04, 2019 20:45:29.129 [0x7f44edffb700] INFO - [I] HDHR add_pid. Adding pid 18
Mar 04, 2019 20:45:29.533 [0x7f44edffb700] WARN - [E] HDHR apply_pid_filter. Error adding pids to filter -1
Mar 04, 2019 20:45:29.533 [0x7f44edffb700] INFO - [I] CTVSStreamSource::AddPID. Requesting PID 8191, client triplet://0:2513:4
Mar 04, 2019 20:45:29.583 [0x7f44c37fe700] INFO - [I] tvs_program_streamer::tuning_thread. Finished tuning thread for program triplet://0:2513:4
Mar 04, 2019 20:45:29.764 [0x7f44edffb700] INFO - [I] CTSStreamWaiter::GetPidToCheck. PID to check 65
Mar 04, 2019 20:45:29.764 [0x7f44edffb700] INFO - [I] CTSStreamWaiter::GetVideoPid. Video PID 65
Mar 04, 2019 20:45:30.177 [0x7f44edffb700] INFO - [I] CTSStreamWaiter::ProcessStream. Found first not encrypted packet. Start streaming
Mar 04, 2019 20:45:31.329 [0x7f44f5ffb700] INFO - [I] web_service_t::process_device_status
Mar 04, 2019 20:45:31.744 [0x7f44f5ffb700] WARN - [E] web_service_t::get_device_status. get_device_info returned error for device dvb#hdhr#0#272460051
Mar 04, 2019 20:45:34.745 [0x7f44fcbc4700] INFO - [I] web_service_t::process_device_status
Mar 04, 2019 20:45:35.161 [0x7f44fcbc4700] WARN - [E] web_service_t::get_device_status. get_device_info returned error for device dvb#hdhr#0#272460051
Mar 04, 2019 20:45:38.162 [0x7f44f57fa700] INFO - [I] web_service_t::process_device_status
Mar 04, 2019 20:45:38.577 [0x7f44f57fa700] WARN - [E] web_service_t::get_device_status. get_device_info returned error for device dvb#hdhr#0#272460051
Mar 04, 2019 20:45:41.579 [0x7f44f7fff700] INFO - [I] web_service_t::process_device_status
Mar 04, 2019 20:45:41.994 [0x7f44f7fff700] WARN - [E] web_service_t::get_device_status. get_device_info returned error for device dvb#hdhr#0#272460051
Mar 04, 2019 20:45:44.597 [0x7f44f5ffb700] WARN - [E] http_streamer_t::handle_read: read_error: End of file (2)
Mar 04, 2019 20:45:44.597 [0x7f44eeffd700] INFO - [I] http_streamer_t::send_thread_func: removing http client
Mar 04, 2019 20:45:44.597 [0x7f44eeffd700] INFO - [I] http_streamer_t::send_thread_func: all clients are deleted. Setting exit flag
Mar 04, 2019 20:45:44.598 [0x7f44ed7fa700] INFO - [I] streamer_container_t::control_thread. Removed disconnected streamer 55fd4e4f-c834-4989-9f5e-7dd7220d7914
Mar 04, 2019 20:45:44.598 [0x7f44ed7fa700] INFO - [I] streamer_container_t::delete_streamer. Last streamer was deleted. Stop program streamer
Mar 04, 2019 20:45:44.599 [0x7f44ed7fa700] INFO - [I] dvb_program_streamer_t::stop. Stoping program streamer for channel triplet://0:2513:4
Mar 04, 2019 20:45:44.599 [0x7f44ed7fa700] INFO - [I] transponder_streamer::stop_channel. Stop request for channel triplet://0:2513:4
Mar 04, 2019 20:45:44.628 [0x7f44edffb700] INFO - [I] CTVSStreamSource::RemoveAllPids. Removing PIDs for client triplet://0:2513:4
Mar 04, 2019 20:45:44.628 [0x7f44edffb700] INFO - [I] HDHR delete_pid. Deleting pid 0
Mar 04, 2019 20:45:44.995 [0x7f44f6ffd700] INFO - [I] web_service_t::process_device_status
Mar 04, 2019 20:45:45.031 [0x7f44edffb700] WARN - [E] HDHR apply_pid_filter. Error adding pids to filter -1
Mar 04, 2019 20:45:45.031 [0x7f44edffb700] INFO - [I] HDHR delete_pid. Deleting pid 1
Mar 04, 2019 20:45:45.410 [0x7f44f6ffd700] WARN - [E] web_service_t::get_device_status. get_device_info returned error for device dvb#hdhr#0#272460051
Mar 04, 2019 20:45:45.434 [0x7f44edffb700] WARN - [E] HDHR apply_pid_filter. Error adding pids to filter -1
Mar 04, 2019 20:45:45.434 [0x7f44edffb700] INFO - [I] HDHR delete_pid. Deleting pid 16
Mar 04, 2019 20:45:45.838 [0x7f44edffb700] WARN - [E] HDHR apply_pid_filter. Error adding pids to filter -1
Mar 04, 2019 20:45:45.838 [0x7f44edffb700] INFO - [I] HDHR delete_pid. Deleting pid 17
Mar 04, 2019 20:45:46.241 [0x7f44edffb700] WARN - [E] HDHR apply_pid_filter. Error adding pids to filter -1
Mar 04, 2019 20:45:46.241 [0x7f44edffb700] INFO - [I] HDHR delete_pid. Deleting pid 18
Mar 04, 2019 20:45:46.645 [0x7f44edffb700] WARN - [E] HDHR apply_pid_filter. Error adding pids to filter -1
Mar 04, 2019 20:45:46.645 [0x7f44edffb700] INFO - [I] HDHR delete_pid. Deleting pid 64
Mar 04, 2019 20:45:47.048 [0x7f44edffb700] WARN - [E] HDHR apply_pid_filter. Error adding pids to filter -1
Mar 04, 2019 20:45:47.048 [0x7f44edffb700] INFO - [I] HDHR delete_pid. Deleting pid 65
Mar 04, 2019 20:45:47.452 [0x7f44edffb700] WARN - [E] HDHR apply_pid_filter. Error adding pids to filter -1
Mar 04, 2019 20:45:47.452 [0x7f44edffb700] INFO - [I] HDHR delete_pid. Deleting pid 68
Mar 04, 2019 20:45:47.855 [0x7f44edffb700] WARN - [E] HDHR apply_pid_filter. Error adding pids to filter -1
Mar 04, 2019 20:45:47.856 [0x7f44ed7fa700] INFO - [I] transponder_streamer::start_idle_timer
Mar 04, 2019 20:45:47.866 [0x7f44fdbc6700] INFO - [I] device_manager_t::idle_timer_func. Stream container for channel triplet://0:2513:4 on device dvb#hdhr#0#272460051 is idle. Deleting it.

2

Please post full logs ensuring Debug logging is turned on, not verbose logging as it generates too much data in the logs and can make it hard to research. If you have to turn Debug logging on you will need to restart the Plex Server. Go to Settings/Troubleshooting and click the Download Logs link and upload the zip file created. Please include the time you started the Live TV stream attempt so I can find it easier in the logs.

What type of device are you attempting the Live TV stream using?

If you are trying this from a computer have you tried the Plex Media Player application?

I will try to look at the logs tonight when I get home from work.

3

I ended up replacing my Connect with an Extend. So far, I haven’t seen the same issue repeat itself. I suspect it was a bandwidth issue. The x264 transcoding reduces the amount of network bandwidth necessary to use the device. I’ll keep an eye on it for the next couple of weeks.

4

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