There are multiple threads on the topic.
Current workaround is to map to a drive letter instead of using UNC.
Latest update I’ve seen from Plex is a fix is scheduled for 1.20.4:
Mapping a driveletter is not an option, because I will lose all my manual changes to names and sorting and I will lose the watched status.
Why do we have to wait weeks for a stupid error like this?
Why not a quick release of an update with only this fix?
We are paying for this.
Edit:
I just received a message about an update, Version 1.20.3.3483.
I installed it immediately and this issue is not solved.
WTF people?
It’s true, I just installed the update and the error persists.
PLEX must respond immediately for this problem, it’s absurd to wait for weeks when they know the problem. We are paying for this… and the soluttion mapping a driveletter,
I have a lot of manual settings that I can lose, it’s not an option.
I have found some articles that describe how to move your media to a new location withour losing manual changes and watched status etc.
This is also useful when you want to change from unc to driveletter(s).
This is what I did with all my libraries:
- Map a driveletter to the unc path
- Select library
- Click on the 3 dots right of the library name
- Move the mouse to “Manage Library”
- Click on “Edit…”
- Click on “Add folders”
- Here you see the unc path and you can add the path starting with the new driveletter
- Leave the unc path there too and click on “Save changes”
- Plex will start scanning again, let it finish
- To be sure Plex scanned everything, I started a manual scan too, so click on the 3 dots right of the library name and click on “Scan Library Files” and let it finish
- Click on the 3 dots right of the library name
- Move the mouse to “Manage Library”
- Click on “Edit…”
- Click on “Add folders”
- Here you remove the unc path and click on “Save changes”
Now my srt subtitles work again.
Looks like the missing “\” has been fixed now in Version 1.20.4.3508
- (Library) Certain assets using UNC paths would not always work (#11931)
pretty vague, but it seems to have fixed it.
It’s possible to playback media again with .srt subtitles.
Hmm, mine says:
Version 1.20.3.3483 Check for Updates Up to date
Nothing changes when I clock Check for Updates.
Settings → General. Check that server update channel is set to beta.
You can also download at plex.tv/download.
I’m on the beta channel, that might be why.
Why is this solution in a beta?
People are waiting for this…
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