Help Getting Quick Sync HW Transcoding Working in Ubuntu 20.04

Plex Media Server
1

Server Version#: 1.19.4.2935
Player Version#: Any

I have Ubuntu Server 20.04 installed on bare metal E3-1285 v6.
The following packages are all installed
intel-media-va-driver/focal,now 20.1.1+dfsg1-1 amd64
libigdgmm11/focal,now 20.1.1+ds1-1 amd64
libmfx1/focal,now 20.1.0-0ubuntu1 amd64
libva-drm2/focal,now 2.7.0-2 amd64
libva-wayland2/focal,now 2.7.0-2 amd64
libva-x11-2/focal,now 2.7.0-2 amd64
libva2/focal,now 2.7.0-2 amd64
vainfo/focal,now 2.6.0+ds1-1 amd64

There is no render file in /dev/dri

Plex Media Server.zip (2.0 KB)

2
  1. Thanks for the logs but you’ve trimmed out too much. In the future, please provide the entire log set zip
  2. Did you install the binary from the Ubuntu store or from plex.tv/downloads? The SNAP from the Ubuntu store is a container. Containers don’t have access to hardware without special adjustments inside the container.
3

I install manually with the .deb package. I don’t use snap.

4

I did just try reinstalling and it says right during the install: PlexMediaServer install: Transcoding HW: Not found

5

Please attach the plex installer log file.
This is native and not a VM?

6

Bah. Sorry for wasting your time. I used the wrong motherboard… I have several Supermicro boards here and I grabbed a X11SSM instead of a X11SSH… The M does not support iGPU. Thanks for the support.