Help me please!

Plex Media Server
1

QNAP Server Version: 1.42.2.10156

Synology Server Version: 1.43.2.10687

I have a new NAS and I am migrating from a QNAP to a Synology. I am unable to claim the new Synology Server and map to new locations after installation and after signing in and I select a profile in the app it says I am “Not Authorized” on this server. I uninstalled and re-installed software on new NAS with no luck. What am I doing wrong?

2

You might want to bookmark this thread: Synology FAQ - Questions, Answers, and How-To's

3

Thank you! I went thru several of the steps and with the same results. Should I stop the old server when doing all of these steps?

4

If running DSM 7.x, use FAQ 31.

5

Networking isn’t right…didn’t claim server. Will need to figure this out…

6

Disable the Synology firewall (for troubleshooting purposes).

Check network basics (Synology Control Panel → Network):

  • Use Private Network addressing (192.168.x.y, 172.16.x.y to 172.31.x.y, or 10.x.y.z).
  • Verify IP address & mask
  • Verify Default gateway (usually router IP address)
  • DNS - If possible, use a public DNS such as 1.1.1.1 (Cloudflare), 8.8.8.8 (Google), or 9.9.9.9 (Quad9).

Sync the NAS with a public NTP server. If the NAS time is incorrect, it can interfere with claiming. DSM 7: Synology Control Panel → Regional Options → Time tab

7

All done and verified. Server still unable to be claimed.

8

All good now! Restarted and came right up…ugh