I recently moved my network to Unifi and had to change the subnet/ip’s for the the Plex Server (Windows 10 PC) and the Synology NAS. NAS is added to the Windows machine as a network share, but when I try to add the folder on PLEX as a library, it keeps telling me unable to save. The error in the logs is as follows:
Dec 27, 2019 17:19:10.174 [8132] ERROR - XML: Entity: line 1:
Dec 27, 2019 17:19:10.174 [8132] ERROR - XML: parser
Dec 27, 2019 17:19:10.174 [8132] ERROR - XML: error :
Dec 27, 2019 17:19:10.174 [8132] ERROR - XML: Start tag expected, ‘<’ not found
Dec 27, 2019 17:19:10.174 [8132] ERROR - XML: status=ok
Dec 27, 2019 17:19:10.174 [8132] ERROR - XML: ^
Dec 27, 2019 17:19:10.174 [8132] ERROR - Error parsing content.
Dec 27, 2019 17:19:10.174 [8132] ERROR - Error parsing XML: Error parsing file.
Dec 27, 2019 17:19:10.174 [8132] ERROR - SSDP: Error parsing device schema for http://192.168.XX.142:9080
Dec 27, 2019 17:19:11.127 [7676] DEBUG - Grabber: Cleaning up orphaned grabs.
Dec 27, 2019 17:19:11.314 [7676] ERROR - Couldn’t check for the existence of file “\192.168.XX.144\share\English.grab”: boost::filesystem::status: The user name or password is incorrect: “\192.168.XX.144\share\English.grab”
I don’t know what user name or password this error is mentioning. Where do I provide the credentials?
I am total loss now, I don’t have any clue how to get around this issue.
I figured out the issue. The Plex server was being started with the PMS Service (from here ->PMS as a service) and not sure what user it was being started as. When I killed PMS Service and started the server natively, it was able to access the NAS shared locations just fine.
You can’t access mapped drives, you need to use unc paths when running as a service. I did add a feature for drive mapping a while ago, you need to use the Plex service settings interface to create them.
Obviously you’ll need to have the permissions set correctly too.
I was using the UNC path and that is when it was complaining about user name password as displayed in the logs above. Once I started the Plex server directly, it was able to add the directories with the UNC path. For now its resolved, will start using the PMS Service once everything has been added again.
If you run Plex as a Windows service, you can define under which Windows user account it shall run.
I don’t recommend you to use the predefined ‘Administrator’ or (worse) ‘SYSTEM’ accounts.
Create a restricted (local) Windows user account. With password.
Then create a user account with the same username and password on the NAS and give it access permissions to your media folders.
Different Plex servers cannot look into each other’s files or databases. They are totally separate.
This is odd, but I had to add a user on the NAS with the same credentials and that resolved the issue with PMS service. It was working just fine earlier though. I had to rebuild everything as I had moved the ip addresses for the NAS and the plex server.
