Help please. Same file played one day, wouldn't play the next! - Apple TV 4K - OS Catalina. iMac 2019 - PMS Version 1.18.2.2058

Plex Media Server Desktops & Laptops
1

Apple TV 4K - OS Catalina. iMac 2019 - PMS Version 1.18.2.2058

Playing .M4V files in 720p.

Plex Media Server Logs_2019-12-16_13-19-54.zip (2.0 MB)

2

Are you sure the media is accessible? There are many of these in your logs:

Dec 15, 2019 18:40:55.542 [0x700006d4a000] ERROR - Couldn't find the file to stream: /Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 6 1.mp4
Dec 15, 2019 18:41:06.249 [0x700005ffc000] ERROR - Couldn't find the file to stream: /Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 6 1.mp4
Dec 15, 2019 18:41:21.774 [0x70000630e000] ERROR - Couldn't find the file to stream: /Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 6 1.mp4
Dec 15, 2019 18:41:47.576 [0x700006b3e000] ERROR - Couldn't find the file to stream: /Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 6 1.mp4
Dec 15, 2019 18:41:54.393 [0x700005ffc000] ERROR - Couldn't find the file to stream: /Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 6 1.mp4
Dec 15, 2019 18:42:34.430 [0x700005ffc000] ERROR - Couldn't find the file to stream: /Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 5.m4v
Dec 15, 2019 18:42:37.508 [0x700006b3e000] ERROR - Couldn't find the file to stream: /Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 5.m4v
Dec 15, 2019 18:42:48.194 [0x700005ffc000] ERROR - Couldn't find the file to stream: /Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 5.m4v

And these:

Dec 15, 2019 18:40:53.887 [0x700005ffc000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 6 1.mp4"' - No such file or directory (2)
Dec 15, 2019 18:40:55.500 [0x700006d4a000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 6 1.mp4"' - No such file or directory (2)
Dec 15, 2019 18:40:55.503 [0x700005ffc000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 6 1.mp4"' - No such file or directory (2)
Dec 15, 2019 18:40:55.832 [0x70000630e000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 6 1.mp4"' - No such file or directory (2)
Dec 15, 2019 18:41:32.495 [0x700005ffc000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 6 1.mp4"' - No such file or directory (2)
Dec 15, 2019 18:41:47.496 [0x700006b3e000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 6 1.mp4"' - No such file or directory (2)
Dec 15, 2019 18:41:47.497 [0x70000630e000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 6 1.mp4"' - No such file or directory (2)
Dec 15, 2019 18:41:47.803 [0x70000630e000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 6 1.mp4"' - No such file or directory (2)
Dec 15, 2019 18:41:48.932 [0x700005ffc000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 6 1.mp4"' - No such file or directory (2)
Dec 15, 2019 18:41:54.362 [0x700005ffc000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 6 1.mp4"' - No such file or directory (2)
Dec 15, 2019 18:41:54.363 [0x700006b3e000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 6 1.mp4"' - No such file or directory (2)
Dec 15, 2019 18:41:54.707 [0x70000630e000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 6 1.mp4"' - No such file or directory (2)
Dec 15, 2019 18:41:55.846 [0x70000630e000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 6 1.mp4"' - No such file or directory (2)
Dec 15, 2019 18:42:34.399 [0x700006d4a000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 5.m4v"' - No such file or directory (2)
Dec 15, 2019 18:42:34.399 [0x700005ffc000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 5.m4v"' - No such file or directory (2)
Dec 15, 2019 18:42:34.403 [0x700006d4a000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 5.m4v"' - No such file or directory (2)
Dec 15, 2019 18:42:34.745 [0x700006b3e000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 5.m4v"' - No such file or directory (2)
Dec 15, 2019 18:42:34.762 [0x700006d4a000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 5.m4v"' - No such file or directory (2)
Dec 15, 2019 18:42:36.492 [0x700006d4a000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 5.m4v"' - No such file or directory (2)
Dec 15, 2019 18:42:37.476 [0x700006d4a000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 5.m4v"' - No such file or directory (2)
Dec 15, 2019 18:42:37.477 [0x700006b3e000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 5.m4v"' - No such file or directory (2)
Dec 15, 2019 18:42:37.482 [0x700006d4a000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 5.m4v"' - No such file or directory (2)
Dec 15, 2019 18:42:37.828 [0x700006dcd000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 5.m4v"' - No such file or directory (2)
Dec 15, 2019 18:43:00.774 [0x70000630e000] ERROR - Error opening file '"/Volumes/Media (1.5TB)/iTunes-VIDEO/iTunes Media/Home Videos/Shetland 5 - Episode 5.m4v"' - No such file or directory (2)

If these are the files you were attempting (and failing) to play, you may want to ensure the drive is mounted properly and that the files are indeed present.

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