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1
OK, I'm a noob so hoping you can help me. Installed Plexconnect on the ATV and PMS yesterday and all worked fine. Launched it today and I get the Accessing Trailers spinning wheel for 2 mins then the Trailers Unavailable message. But then I noticed that Youtube won't work or any connection the needs to access iTunes store. But accessing the iTunes library on my iMac works fine. Can you advise please
 
If I reset the DNS to Auto on the ATV everything works fine except Plex.
 
 
 

  • Your ATV model (2 or 3) and firmware version: ATV3 MD199HK/A

  • The DNS server set on the ATV: 10.0.1.12 

  • The device and operating system (including version number) that PlexConnect is installed on: ATV 3 fw 5.3

  • The local IP address of the device that PlexConnect is installed on: 10.0.1.20

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: Late 2012 iMac Core i5 2.7Ghz, MAC OSX 10.8.4

  • The Plex media server (PMS) version number you are running:  0.9.7.28

  • The local IP address of the device that the Plex media server (PMS) is installed on: 10.0.1.12

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one. Downloaded Fri 2nd August 2013

  • The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update):

 

[PlexConnect]
ip_pms = 192.168.178.10
enable_dnsserver = True
ip_webserver = 0.0.0.0
enable_plexconnect_autodetect = True
port_pms = 32400
port_webserver = 80
ip_plexconnect = 0.0.0.0
ip_dnsmaster = 10.0.1.12
loglevel = High
logpath = .
enable_plexgdm = False
2

Incidentally the ATV and iMac are both connected by ethernet through an Apple Time Capsule 4th gen with 7.6.3 firmware.

3

You are using a very old version of Plexconnect (elans plexinc version). You should update to the newest Baa version on github.

4

Oh, right - thanks. Will update now.

5
>> OK, I'm a noob so hoping you can help me. Installed Plexconnect on the ATV and PMS yesterday and all worked fine. Launched it today and I get the Accessing Trailers spinning wheel for 2 mins then the Trailers Unavailable message. But then I noticed that Youtube won't work or any connection the needs to access iTunes store. But accessing the iTunes library on my iMac works fine. Can you advise please
 
>>If I reset the DNS to Auto on the ATV everything works fine except Plex.
 
Okay... here is the thing. Once you pointed aTV's DNS addr to your computer, PlexConnect has to be running in order to answer aTV's DNS queries. If you shut down your host (or even quit PlexConnect) aTV will basically loose its connection to the internet.
So, either reset the DNS to auto - as you have done -, or run PlexConnect all time, or setup your router or something manually to handle the "trailers.apple" interception...
6

OK, somethings not right - here's the output from terminal when using the sudo command after installing the github new connect version:

19:37:33 PlexConnect: ***
19:37:33 PlexConnect: PlexConnect
19:37:33 PlexConnect: Press CTRL-C to shut down.
19:37:33 PlexConnect: ***
19:37:33 PlexConnect: started: 19:37:33
19:37:33 PlexConnect: IP_self: 10.0.1.12
19:37:33 DNSServer: started: 19:37:33
19:37:33 DNSServer: Failed to create socket on UDP port 53: [Errno 48] Address already in use
19:37:33 PlexConnect: DNSServer not alive. Shutting down.
19:37:33 PlexConnect: Shutting down.
19:37:33 PlexConnect: shutdown
7

It looks like your earlier version of Plexconnect may not have shutdown properly. Just reboot the computer and then start up the latest version of Plexconnect. The old versions of Plexconnect often did not shutdown cleanly.

Otherwise you have some program using the port, that needs to be dealt with.

8

OK, rebooted and ran the sudo command again - terminal now reporting Plex working. But now I get the response Plex Media Server not responding. Also do I need to edit the Settings .cfg file? I notice the ip_dnsmaster = 8.8.8.8 - do I leave as is?

9

8.8.8.8 is the main Google DNS. If this doesn't find it, most likely nobody will...

You could set it to your ISP's DNS, but it is not a necessity.

Set enable_plexgdm to True, it really should work. I am curious why so many people don't use/like GDM.

10

Is PMS running? The 8.8.8.8 can be left as is usually.

11

Mm, still no joy. Now it's back the Trailers Unavailable. Here's the latest log file.

12

Also no problems linking up to my iPhone and Galaxy Tab so PMS would appear to be fine! By the way many thanks to all of you helping out, really appreciated.

13

Also post your new settings.cfg info.

14
from your log:
>> 19:51:55 XMLConverter: PlexGDM off - PMS from settings: 192.168.178.10:32400
PlexGDM is off. And this is most likely NOT your PMS IP.
Again, set enable_plexgdm to True.
15

And make sure Plexgdm is turned on in the settings of PMS.

16

Also PMS showing and working on PS3! Attached Settings.cfg. Only thing I've done is to set Log Level back to normal. Plex GDM is enabled by default in PMS settings.

[PlexConnect]
ip_pms = 192.168.178.10
enable_dnsserver = True
ip_webserver = 0.0.0.0
enable_plexconnect_autodetect = True
port_pms = 32400
port_webserver = 80
ip_plexconnect = 0.0.0.0
ip_dnsmaster = 8.8.8.8
loglevel = Normal
logpath = .
enable_plexgdm = True
17

Did you check the PMS settings for PlexGDM? Ok you did.

18

>> Plex GDM is enabled by default in PMS settings.

Correct. But not in your log. Whatever this log is from (Posted Today, 01:15 PM), it is not one with PlexGDM enabled.

19

That log also shows two sources of calls, as if there are two apple TVs 10.0.1.20 and 10.0.1.12, but the latter (.12) is also the ip_self, the device that PMs is installed on. Why would that be?

20

Ok I've uninstalled PMS and have downloaded the 09.8 beta version. Anything I should do before installing it? Also in the Settings.cfg do I need to edit the file to read  ip_ips= 10.0.1.12