Pitty. Sure that you just didn’t exceeded your allowance quota? (i know it’s a stupid question, but then again: better to known things, than assume things)
In germany some ISPs implement a so called fair-use-mechanism, which kicks in if you exceed your allowance quota three months in a row and are exceeding it again… thus, resulting in a dramaticaly reduced speed. Though, as a customer you would know, because a contract change can’t be applied to existing contracts… only for new or renewed ones. Then again, laws might be different in your country…
They have lower plans with 425 GB and 525 GB monthly but I pay extra for unlimited. I average around 650 GB when I look at the stats for the year but November was 1, 318 GB and this month is around 750 GB. My family loves to consume and produce Internet. I couldn’t find anywhere in the fine print that there was a fair-use-mechanism. Unlimited should be unlimited but I don’t know if they have an invisible cap and throttle after a certain amount. That would violate the contract but I would need proof.
They now claim they can see noise in my line and need to send in a technician Monday morning. I’ll give them the benefit of the doubt as I have no choice. The competition costs more and offers slower downstream. They know I’m trapped.
@billyhoush said:
They have lower plans with 425 GB and 525 GB monthly but I pay extra for unlimited. I average around 650 GB when I look at the stats for the year but November was 1, 318 GB and this month is around 750 GB. My family loves to consume and produce Internet. I couldn’t find anywhere in the fine print that there was a fair-use-mechanism. Unlimited should be unlimited but I don’t know if they have an invisible cap and throttle after a certain amount. That would violate the contract but I would need proof.
They now claim they can see noise in my line and need to send in a technician Monday morning. I’ll give them the benefit of the doubt as I have no choice. The competition costs more and offers slower downstream. They know I’m trapped.
That’s a possibility as from your end we were not able to see the SNR of the upstream channels–just the power levels.
Service tech appeared. Checked the lines inside and out. Changed the cords and the modem. Still the same problem. He couldn’t figure it out. He said he will put in a request for the maintenance engineers to come down to take a look and told me to keep calling tech support. He also told me to check tomorrow when the stat holiday is over maybe there has been a ticket sent in for this area and the guy is on holiday.
I escalated it and they gave me the month for free. Tomorrow morning they are sending in an engineer from the company and not an outsourced cable tech like today. No one understands what is going on.
Besides iPref and testmy.net, what are other ways to show them speed tests without using speedtest.net?
I figure having ftp ready to show them the upload cause it would be weird showing them testing plex using my LTE cell data.
@billyhoush said:
I escalated it and they gave me the month for free. Tomorrow morning they are sending in an engineer from the company and not an outsourced cable tech like today. No one understands what is going on.
Besides iPref and testmy.net, what are other ways to show them speed tests without using speedtest.net?
I figure having ftp ready to show them the upload cause it would be weird showing them testing plex using my LTE cell data.
How is the upload performance to google drive?
@billyhoush said:
I escalated it and they gave me the month for free. Tomorrow morning they are sending in an engineer from the company and not an outsourced cable tech like today. No one understands what is going on.
Besides iPref and testmy.net, what are other ways to show them speed tests without using speedtest.net?
I figure having ftp ready to show them the upload cause it would be weird showing them testing plex using my LTE cell data.
How is the upload performance to google drive?
1 hour 50 min to upload a 825mb file.
Try one last thing. Take a device directly into the modem and bypass the router. You may need to reboot the modem to get an IP. See if the upload is still slow for real traffic and not speedtest websites.
The previous test was done on my iMac downstairs over Wifi and gave me same bad upstream. I just now hooked the Win 10 pc directly into the new modem they gave me today. 1.9Mbps…
I hope the engineer figures this out. The highest level tech I got today was really curious on what was going on. When I called them out on throttling he said the CRTC (canadian gov body that regulates telecomm) does mystery SamKnows tests on all ISPs to keep them in check so they wouldn’t pull any ■■■■ like that. The dude was pissed he wasn’t working tomorrow to come out on the call to figure it out with the engineers cause on their end everything looked perfect. Signal strength, node traffic, modem…no one can figure out what happened to my Internet.
This house has old wiring and recently we fixed a grounding problem with a ballast in the basement hallway. That’s the only thing that changed in the time frame that the issue occurred. I only noticed the problem with my upload after taking my Win 10 pc downstairs to hook up to my iMac in target display mode because I was using it’s wireless ac opposed to being wired into the router. That’s when I asked my girlfriend to test her remote access to plex because I wanted to see there was no issue with pms using wifi.
The tech who came today showed me where the neighborhood box is. It’s right across the house across the street.
@billyhoush said:
The previous test was done on my iMac downstairs over Wifi and gave me same bad upstream. I just now hooked the Win 10 pc directly into the new modem they gave me today. 1.9Mbps…
I hope the engineer figures this out. The highest level tech I got today was really curious on what was going on. When I called them out on throttling he said the CRTC (canadian gov body that regulates telecomm) does mystery SamKnows tests on all ISPs to keep them in check so they wouldn’t pull any **** like that. The dude was pissed he wasn’t working tomorrow to come out on the call to figure it out with the engineers cause on their end everything looked perfect. Signal strength, node traffic, modem…no one can figure out what happened to my Internet.
This house has old wiring and recently we fixed a grounding problem with a ballast in the basement hallway. That’s the only thing that changed in the time frame that the issue occurred. I only noticed the problem with my upload after taking my Win 10 pc downstairs to hook up to my iMac in target display mode because I was using it’s wireless ac opposed to being wired into the router. That’s when I asked my girlfriend to test her remote access to plex because I wanted to see there was no issue with pms using wifi.
The tech who came today showed me where the neighborhood box is. It’s right across the house across the street.
iperf is a real time data throughput tester. It’s actually pushing that traffic for as long as you define it. I had it push 120 seconds and only the first 10 seconds did you see close to 10Mbps. After it settled it was consistent 1Mbps.
@lqvnguyen said:
The lowest package has a 2Mbps upload.
Over the phone they checked the provisioning and made sure it was correct to what I was paying for (UltraFibre 120 Unlimited 120/10) and they did it again when they switched the modem.
The thing the guy said was the data upstream for that neighbourhood was lower then previous years at this time. I wonder if everyone in the area has been experiencing this problem but I’m the only one noticing it to investigate.
@tcreson said:
I’m having this same issue! It’s like something on the Plex-side simply turned off!
I noticed this issue with plex but it’s with everything I upload. It’s not PMS. It’s my Internet.
It’s possible. The cable mac interface on the CMTS for that fiber node could be having issues or misconfigured. Cable modem networks are rifled with antiquated methods of bridging different transports together to make it work. I am amazed it works at all every time I work on it in the labs. So many things can go wrong with cable networking versus fiber and dsl technologies.
They sent out another contractor instead of engineers like they promised. Even the contractor was pissed they sent him but he was much more knowledgeable than the last guy. He found huge amounts of packet loss. They are going to send a crew to change the drop to the house which is 10-15 years old. He thinks that there might be a tear in the line and water got in causing expand and shrink. I remember this had happened once over a decade ago and they said they had to adjust the line amplifies but they upgrading the street lines since then. He said after there is a new drop an engineer will come check the box across the street and the back end.
Yeah I for sure think it’s the drop to the house. Last November I was in California and sewer inspectors were working on our street here. They accidentally knock down the drop line for our cable. We demanded service immediately and city hall sent a contractor to do a crappy job hooking the drop line back to our house with some black wire. This winter must’ve undone the work and I can see the wire unraveling. This contractor says they use an aluminum shielding these days.
