I can’t figure out what happened. Plex remote access stopped working after months of stability. My server is plugged into the router and ports are forwarded. I see access. Yesterday I moved my pc downstairs to hook to a different display. I used the PC’s wireless ac instead of ethernet. Moving it back to the router is when I noticed remote access stopped working (it would buffering for ever and sometimes play, stutter, stop). I changed everything back to the original configuration even reinstalling PMS numerous times to no avail.
I can’t figure it out. I see it creating transcoded temp files in the cache folder when I try to get remote access to my iPhone using LTE but nothing is playing. Server side it will just say buffering. Streaming remotely to a chromecast stopped working too when it worked fine with the same configuration.
I have attached a fresh log file of me trying to stream a video to my phone through LTE. Any help would be appreciated since my family abroad was relying on my server to watch holiday classics. Thanks!
@billyhoush said:
I can’t figure out what happened. Plex remote access stopped working after months of stability. My server is plugged into the router and ports are forwarded. I see access. Yesterday I moved my pc downstairs to hook to a different display. I used the PC’s wireless ac instead of ethernet. Moving it back to the router is when I noticed remote access stopped working (it would buffering for ever and sometimes play, stutter, stop). I changed everything back to the original configuration even reinstalling PMS numerous times to no avail.
I can’t figure it out. I see it creating transcoded temp files in the cache folder when I try to get remote access to my iPhone using LTE but nothing is playing. Server side it will just say buffering. Streaming remotely to a chromecast stopped working too when it worked fine with the same configuration.
I have attached a fresh log file of me trying to stream a video to my phone through LTE. Any help would be appreciated since my family abroad was relying on my server to watch holiday classics. Thanks!
Your server is available from across the internet. Can you tell me what the currently connection topology looks like?
@billyhoush said:
I can’t figure out what happened. Plex remote access stopped working after months of stability. My server is plugged into the router and ports are forwarded. I see access. Yesterday I moved my pc downstairs to hook to a different display. I used the PC’s wireless ac instead of ethernet. Moving it back to the router is when I noticed remote access stopped working (it would buffering for ever and sometimes play, stutter, stop). I changed everything back to the original configuration even reinstalling PMS numerous times to no avail.
I can’t figure it out. I see it creating transcoded temp files in the cache folder when I try to get remote access to my iPhone using LTE but nothing is playing. Server side it will just say buffering. Streaming remotely to a chromecast stopped working too when it worked fine with the same configuration.
I have attached a fresh log file of me trying to stream a video to my phone through LTE. Any help would be appreciated since my family abroad was relying on my server to watch holiday classics. Thanks!
Your server is available from across the internet. Can you tell me what the currently connection topology looks like?
I’m not sure if this answers your question but it’s a gigabit ethernet connected to an asus rt-66u to an arris cable modem. Speedtest gives me 118mpbs down and 9 mpbs up. I used to be able to serve 720p/4mpbs without a hitch but now everything lags remotely. Internal network streaming is perfect.
I noticed that too. I noticed it is more responsive using the web browser interface over the iOS app too. I’m trying to think of things that changed since it started acting up. I was late installing the dec. 15th pms update, it’s Christmas so there may be more traffic in general in the neighborhood .
After extensive troubleshooting with you via screensharing, the conclusion is that your ISP is throttling your upload. The major speed test sites show your advertised upload speeds but running iperf from your host to iperf.he.net showed an initial burst at the advertised 10Mbps only to drop to 1Mbps for the remaining duration of the iperf run. We saw the same with your download.
Thank you for your help. I’m really upset at my ISP and they will hear it tonight after I get back from the gym. Christmas still has time to be saved thanks to lqvnguyen =)
I told my ISP (Cogeco Ontario) and they denied throttling and blamed my modem stating they are waiting for ARRIS to push a firmware update. They told me to hold down the reset button on the modem for 45 seconds and call back if it doesn’t fix things. D’oh!
Same problem remains. Unfortunately I don’t think I can swap out a modem in time for Christmas because the a technician has to physically show up. Might be time to find a new ISP.
I guess so. I called again and the rep told me he needs to make some changes to my modem and the department that can do that is closed. Wrote notes in my account and told me to call back at 8 AM.
I’m upset but we’ll see what they have to say. If they schedule a service appointment, I’m going to demand a credit. Santa is bringing Cogeco cable a lump of coal this year.
I’m with Rogers, have been for 18 years for internet, and I’ve always (99%) had excellent service. I would be petrified to change providers, especially with the internet as I have it exactly the way that I want (need) it. lol, I would have no problems changing anything else (phone, cable tv, ) but my internet is sacred…
You might want to play around with your remote port? If there is any throttling involved, not all ports must necessarily be affected. I would try setting the remote port to 80 or 443 (and forward them in your router to your pms ip of course), as those are hight likely the ports the speedtest uses as well…
@okko said:
I’m with Rogers, have been for 18 years for internet, and I’ve always (99%) had excellent service. I would be petrified to change providers, especially with the internet as I have it exactly the way that I want (need) it. lol, I would have no problems changing anything else (phone, cable tv, ) but my internet is sacred…
In my area I have a choice between Cogeco, Bell, and Teksavvy which is using Cogeco. Cogeco offers the fastest Internet speed here which is why I’m with them.
I have been with them for 14 years-- 20 if you count the local company before the acquisition. They have been good but this has been a terrible experience reaching tech support. I had to call in 5 times because they kept hanging up on me. One rep forgot I could hear the line between him and his manager and they were making oinking sounds and talking about the Christmas party. I told them I can hear and they hung up on me. Can you believe that? I called back and got a rep who could see the drops in the line and finally booked a service appointment for Monday morning but I have to wait for the supervisor to call me to report the issues I was having with previous reps. I don’t usually complain but that was just garbage service.
I wish there was more competition for Internet service in my city.
@kopfpilot said:
You might want to play around with your remote port? If there is any throttling involved, not all ports must necessarily be affected. I would try setting the remote port to 80 or 443 (and forward them in your router to your pms ip of course), as those are hight likely the ports the speedtest uses as well…
We tried this and everything. The ISP denied throttling even though it was suspicious that this was happening near the end of the billing cycle. I just hope it doesn’t end up being a congested node that will never be fixed.
Though, did you realy try to change the remote port itself? I can’t imagine that they “cripple” common http/ports.
It seems your ISP does have some serious restrictions:
COGECO does not support LAN connection service, telecommuting and VPN service on High Speed Residential and Commercial Internet Services. The connection of Internet servers at Customer residential premises to the COGE CO Network is prohibited. The residential Customer may not run programs or servers which provide network service to others. Examples of prohibited programs include, but are not limited to mail, http, ftp, irc, dhcp servers, and multi-user interactive forums.
Speed problems might have severall reasons:
You might have exceeded your “Usage allowance Download and Upload transfer capacity”
The ISP might have technical issues itself
They might have implemented something in their network to enforce technically what was always part of the contract
I hope it’s a technical issue that can be resolved otherwise I’m completely trapped and would need to move or downgrade to 55/10 as that’s the fastest the competitor offers in this area.
I haven’t tried changing the remote port to a common port. We just tried random ones. However, I noticed all around the upload drops. I am trying to upload a large file to google drive and it is grinding to a halt and timing out.
