Hello, brand new to Plex DVR, just purchased a HDHR Connect Quatro and set it up this weekend. I have my recording schedules setup, and I noticed at random recordings will fail with two different errors so far, “an error occurred while postprocessing the recording” and a more generic “there was a transcoder error”. I’m running Plex Server version 1.10.0.4523 on an Intel Skull Canyon NUC on Ubuntu 16.04.3. My recording are landing on a Synology DS1815+ cifs mounted to the NUC as /mnt/movies, /mnt/tv_shows, etc. All three devices are connected to the same switch.
I disabled comm skip to hopefully resolve the first error, but any pointers you can give me on how to start troubleshooting, I’d appreciate it. I also have “convert videos while recording” set to OFF.
Thanks!
Look in the Plex Media Server log file around the time of a failed recording for any messages.
Looking at logs for the transcoder error, I see this:
Dec 05, 2017 19:00:30.556 [0x7fd8fb7ff700] DEBUG - Jobs: '/usr/lib/plexmediaserver/Plex Transcoder' exit code for process 5575 is 1
Dec 05, 2017 19:00:30.556 [0x7fd8da7f8700] DEBUG - DVR:Recorder: It took 30.0 sec to start the session for http://192.168.113.206:5004/auto/v8.1
Dec 05, 2017 19:00:30.557 [0x7fd8da7f8700] ERROR - DVR:Recorder: No part because session isn't reporting one.
Dec 05, 2017 19:00:30.557 [0x7fd8da7f8700] ERROR - DVR:Recorder: Couldn't obtain a part, something went wrong.
Dec 05, 2017 19:00:30.557 [0x7fd8da7f8700] ERROR - DVR:Recorder: Error 12 (There was a transcoder error) starting the record, shutting things down.
Dec 05, 2017 19:00:30.557 [0x7fd8da7f8700] DEBUG - DVR:Recorder: Asked to stop recording 'The Middle - E9 - The 200th'.
Dec 05, 2017 19:00:30.557 [0x7fd8da7f8700] DEBUG - DVR:Recorder: Stopping transcode session.
Dec 05, 2017 19:00:30.557 [0x7fd8da7f8700] DEBUG - Killing job.
Dec 05, 2017 19:00:30.557 [0x7fd8da7f8700] DEBUG - Signalling job ID 5575 with 9
Dec 05, 2017 19:00:30.557 [0x7fd8da7f8700] DEBUG - Job was already killed, not killing again.
Dec 05, 2017 19:00:30.557 [0x7fd8da7f8700] DEBUG - Stopping transcode session 084f5bf2-0d77-4bf8-acab-17eed517b23e
Dec 05, 2017 19:00:30.557 [0x7fd8da7f8700] DEBUG - Cleaning directory for session 084f5bf2-0d77-4bf8-acab-17eed517b23e (/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-084f5bf2-0d77-4bf8-acab-17eed517b23e)
Dec 05, 2017 19:00:30.558 [0x7fd8fb7ff700] DEBUG - Jobs: '/usr/lib/plexmediaserver/Plex Transcoder' exit code for process 5575 is 1
Dec 05, 2017 19:00:30.559 [0x7fd8da7f8700] DEBUG - DVR:Grabber: Freed a tuner (now 2 available)
Dec 05, 2017 19:00:30.559 [0x7fd8da7f8700] DEBUG - DVR:Grabber: Operation for The Middle - E9 - The 200th completed with status error (There was a transcoder error)
Dec 05, 2017 19:00:30.559 [0x7fd8da7f8700] DEBUG - Activity: Ended activity cd7e45e1-5ccb-469f-967c-852b2d2677d2.
Dec 05, 2017 19:00:30.560 [0x7fd8da7f8700] ERROR - DVR:Grabber: Starting media grab failed.
I assume this means the HDHR didn’t respond in time?
