Help, upgrade fails. Doing upgrade to PMS Version 1.15.4.994 (Synology) gives playback error 5/8/2019

Plex Media Server NAS & Devices
1

Server Version#: 1.15.4.994
Player Version#: 3.83.2 Mac, Current iPhone s/w

Synology Server DS918+, 8GB Ram, 4 IronWolfe NAS 4TB HDD, 2 Samsung SSD 970 EVO 250GB
Synology Software Version# DSM 6.2.1-23824 Update 6
Received Plex Server update message on the Synology Server and on The Mac PMP. I proceeded to update server as I have for the past years updates:

  1. D/L PMS s/w via d/l message on the Synology NAS
  2. Stop PMS on Synology NAS
  3. Installed updated version on the NAS
  4. Rebooted Synology NAS
  5. Started PMS
  6. Run Plex Media Player on NAS (or Mac, iPhone or Samsung TV)
  7. Selecting Movie or Music displays Unavailable movie info screen, selecting Play generates

Playback Error
Please check that the file exists and the necessary drive is mounted.

In the Movie (or Music) selection screen, Edit video selection (pencil?), Info displays the correct fully qualified name (fqn)

Under the ellipses (…) Media Info the fqn is listed as is the complete file info displayed.

Attempts to resolve.

  1. Optomized database
  2. Clean Bundles
  3. Temporaly moves all videos and music & photos to different volume and and back and re-scanned Librarys
4

Thanks for your help~Plex Media Server Logs_2019-05-08_17-56-04.zip (3.6 MB)

FileInfo.txt (123.2 KB)

9

Thank you very much, it worked. There was no permission set for the Plex or Admin user. Any idea how the upgrade get control of DMS to change the permissions?

11

So has this been a problem with previous Plex versions? Was it all under this version of DSM or others? I have installed all the previous Plex and DSM versions and this is the 1st problem I have run into.

Thanks again for your quick response

14

I wanted this to be released before 1.15.4 went out. That was out of my hands.

Here is my release announcement . Please feel free to ask if there are any questions.

20

Your addressing this to the wrong person, my problem was solved with the 1st reply.

21

@michael_sullivan_SAT

Please mark the thread as solved (the green solution box hidden under the ellipsis) ?