Hheeellppp plleeaassee

Plex Media Server
1

Server Version#: 1.43.0.10492-121068a07
Player Version#: 4.156.0
I have changed my password for Plex and I am now not able to see any of my libraries. I put the URL of the server with the correct port into Chrome and it asks me to login and then I am left with a home screen that is blank. When I look under More on the home screen, it does not even show my server even though I just logged into the URL with its IP address!!!

I have tried the help topic about deleting certain registry keys under Plex, Inc. but that made no difference. I have logged directly into the Linux box and can see all the appropriate directory structure that all my libraries were pulling from. I have checked the service is running…

xxxx@XXXXXX:~ $ sudo systemctl status plexmediaserver
● plexmediaserver.service - Plex Media Server
Loaded: loaded (/usr/lib/systemd/system/plexmediaserver.service; enabled; preset: enabled)
Active: active (running) since Thu 2026-05-07 14:41:36 BST; 1h 16min ago
Invocation: b27675688a5b447a8b18a4963c08e0ba
Process: 1228 ExecStartPre=/bin/sh -c /usr/bin/test -d “${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}” || /bin/mkdir -p "${PLEX_MEDIA_SERVER_APPLICATION>
Main PID: 1236 (Plex Media Serv)
Tasks: 59 (limit: 9575)
CPU: 1min 25.714s
CGroup: /system.slice/plexmediaserver.service
├─1236 “/usr/lib/plexmediaserver/Plex Media Server”
├─1269 “Plex Plug-in [com.plexapp.system]” /usr/lib/plexmediaserver/Resources/Plug-ins-121068a07/Framework.bundle/Contents/Resources/Versions/>
├─1720 “/usr/lib/plexmediaserver/Plex Tuner Service” /usr/lib/plexmediaserver/Resources/Tuner/Private /usr/lib/plexmediaserver/Resources/Tuner>
└─1776 “Plex Plug-in [com.plexapp.agents.thetvdb]” /usr/lib/plexmediaserver/Resources/Plug-ins-121068a07/Framework.bundle/Contents/Resources/V>

May 07 14:41:36 PlexServ systemd[1]: Starting plexmediaserver.service - Plex Media Server…
May 07 14:41:36 PlexServ systemd[1]: Started plexmediaserver.service - Plex Media Server.

Does anyone have any pointers please?

2

On a Linux server it’s not the Registry, but the preferences.xml file that must be edited

Please see: https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/ and look for Linux

3

Thx for the quick reply Dane22. I already tried removing the entries in the preferences.xml file without success.

I found another article that recommended stopping the service, renaming the preferences.xml file and restarting the service. That seemed to fix the issue and it found my existing libraries when I went through the setup, including all my watched data.

Thank god!

Thanks again.

4

If you shared with anybody, you then need to reshare