Hisense VIDAA Plex app only connects via Remote (no local connection on same network)

Plex Players
1

Hi, I’m having an issue with Plex on a Hisense TV (VIDAA OS) and would appreciate some help.

Setup:

  • TV: Hisense 50A6NTUK (VIDAA)

  • Plex server: Windows laptop

  • Server IP: 192.168.1.220

  • TV IP: 192.168.1.91

  • Both on same subnet (192.168.1.x)

  • Router: BT Smart Hub 2

  • TV tested on both WiFi and Ethernet

Problem:

The Plex app on the TV:

  • Can see the server

  • Will only connect when Remote Access is enabled

  • Always shows as a remote connection, never local

Other devices (phone, laptop, Chromecast, another TV) all connect locally without issue.

What I’ve already tried:

  • Reinstalled Plex app on TV

  • Cleared cache/data

  • Removed and re-added authorised devices

  • Manual server entry (IP + port 32400)

  • Set custom server access URL

  • Added local subnet (192.168.1.0/24)

  • Disabled firewall

  • Tested both WiFi and Ethernet

  • Restarted router, server, and TV multiple times

Result:

  • Local connection never works on VIDAA app

  • Only connects via remote/relay

  • Manual IP entry does not persist on TV

Question:

Is this a known issue with the VIDAA Plex client or BT Smart Hub routers?

Is there any way to force a local connection on this setup?

Thanks in advance :+1:

2

Did you ever resolve this issue, as I have exactly the same issue with my u8 2025 TV?

thanks

3

I’ve been having this issue for months ever since the Hi Sense moved to the new Vidaa OS V0000.09.09O.P0930 we could stream at lower resolutions okay because it was indirectly connecting - but since the new Plex rules came in it’s not working at all. Because it keeps connecting indirectly. The TV in the livingroom has no issues but we’ve refused to update the Vidaa OS since the other TV doesn’t work with plex now.

Short term solution was to buy a roku but that’s not the point. Somewhere between HI Sense / Vidaa / Plex there must be a connection to explain what happened. But no-one seems to know what or how this is happening.

If it’s any help we use a Virgin Meida Wifi Set up with the PC wired to the router and the TV on wifi

4

@Ju596 @95fford @takenoko7 have you tried to change the dns servers used on the tv? Change them to 8.8.8.8/8.8.4.4 or 1.1.1.1/1.0.0.1.

5

@veeejay

Thanks, I’ve tried changing DNS to 8.8.8.8 / 8.8.4.4 and also Cloudflare DNS.

No change — still connects via remote only.

I’ve also tested:

  • Same subnet (192.168.1.x)

  • Manual IP connection

  • Ethernet and WiFi

  • Firewall disabled

  • Reinstalled app

Other devices connect locally without issue.

Looks like the VIDAA app is not establishing a direct connection.

Is this a known limitation or bug with VIDAA?

Hope @ju596 & @95fford have better luck with this fix than i did

6

I think it’s definitely a plex App issue as I can access and play back from my plex server via the media App on the Hisense TV. it’s a work around but it isn’t particularly user friendly i.e. everything is just in a list. But it also shows that the TV is actually connected to my LAN, which I was beginning to doubt. I have thrown the issue back to Hisense too, no response as yet!

7

Yes I’ve tried changing the DNS I’ve tried wired I’ve tried wireless. I’ve updated the app on the Hisense TV I’ve updated the server on the PC I’m running this on. I’ve made sure there’s no VPN involved. I’ve switched off the firewall I’ve done everything.

This has crapped out the minute I got the Vidaa OS update of V0000.09.09O.P0930

We have purposefully not run an update on the other Hisense TV we have which thankfully still works. We don’t get preview images on it but I can live with that it I means I can watch plex.

The TV which has the issue is on the same subnet and it always connects “indirectly” for the media servers.

8

hopefully someone will have the answer, I have also contacted Hisense, hopefully someone will be able to help or will hear back from Hisense directly

9

And in my case it’s like that - remote access is available, but local is impossible, with debug-message > … could not get server identifier.

Identifier is present, Plex is locally available on PC, Fire TV, iPhone… without any issues - everywhere except on Hisense TV (VIDAA, 55EQ7 Pro) Plex app.