I used an incorrect user name when I moved to a new computer. I have a plex pass but cannot use it because I have entered a bad email address and when I try to change it I get a message that the name I try to change to is already used. Assistance please!
What exactly are you asking for?
It sounds like you know what to do, but the name you want is taken.
Contact the Plex billing department.
Provide as much detail as possible - Plex Pass account name, e-mail addresses, etc.
I thought I was clear but, apparently, not. The email address I want to user is my correct one that I have been using for years. When I downloaded Plex on my new computer and signed in I made a mistake by entering the incorrect email address. Now I am unable to change it.
You can sign in to your Plex Pass enabled account at https://www.plex.tv/, correct?
Can you login to the Plex Media Server using the incorrect e-mail address? If so, go to Server (not Plex Web) Settings → General and sign out of the server. Then go to Settings → Authorized Devices and delete the server if it is listed. Then re-claim the server using the correct e-mail address.
If you cannot login to the server, then stop Plex Media Server, delete the server preferences, reboot the system, start Plex Media Server, claim the server.
See support article below to determine preferences location (varies by platform):
https://support.plex.tv/articles/201105343-advanced-hidden-server-settings/
…I thought you were referring to your username on this forum…
And one other way is to completely delete Plex Media Server from your system and start over.
- Stop PMS
- Delete PMS
- Delete PMS data folder including Windows Registry entries if running PMS on Windows (see Advanced, Hidden Server Settings doc).
- Reboot
- Reinstall
The fastest way to change the account of the server is this procedure. Without data loss:
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