How on earth do you play synced media?

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I have a long flight coming up in fifteen minutes. I prepared by paying for plex pass lifetime and syncing films to my phone.

However I can’t watch them. Downloads and sync in the plex app shows “synced items”. However when I select them it just goes to a screen saying “synced from server” and “sync options” with a bunch of bit rates. There is no way to play the actual file.

I have cleared and downloaded again. In fact I have now wasted all my overseas mobile data syncing two copies of a movie but neither will play when offline.

It is clearly saying the file is synced. And it is using up space on my phone. But then when I go to the synced items the library is empty.

Please help me before my flight takes off!

I an open the film. And the yellow arrow clearly shows that it’s synced.

However when I try to play it doesn’t work.

And it’s the same when I go to play versions and explicitly choose the synced version.

This is worse than useless! I could have just downloaded the file instead of using this non functional app!

So after a long flight with no entertainment, does anyone have a way to make Downloads and Sync work? I don’t get why people would pay for Plex Pass when this doesn’t even work.

Personally I haven’t had any issues with downloading media to my mobile (iOS). There’s a dedicated thread discussing potential hiccups/glitches preventing downloads from working – though from what I saw most of the reported issues were about the download part itself not working… not downloaded media not being available.