How on earth do you play synced media?

Server Version#:
Player Version#:

I have a long flight coming up in fifteen minutes. I prepared by paying for plex pass lifetime and syncing films to my phone.

However I can’t watch them. Downloads and sync in the plex app shows “synced items”. However when I select them it just goes to a screen saying “synced from server” and “sync options” with a bunch of bit rates. There is no way to play the actual file.

I have cleared and downloaded again. In fact I have now wasted all my overseas mobile data syncing two copies of a movie but neither will play when offline.

It is clearly saying the file is synced. And it is using up space on my phone. But then when I go to the synced items the library is empty.

Please help me before my flight takes off!

I an open the film. And the yellow arrow clearly shows that it’s synced.

However when I try to play it doesn’t work.

And it’s the same when I go to play versions and explicitly choose the synced version.

This is worse than useless! I could have just downloaded the file instead of using this non functional app!

So after a long flight with no entertainment, does anyone have a way to make Downloads and Sync work? I don’t get why people would pay for Plex Pass when this doesn’t even work.

Personally I haven’t had any issues with downloading media to my mobile (iOS). There’s a dedicated thread discussing potential hiccups/glitches preventing downloads from working – though from what I saw most of the reported issues were about the download part itself not working… not downloaded media not being available.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.