Since the forums are the only way to get support, what happens when there is no response to a post?
Is there a way to flag the post for an actual plex employee for help?
You simply roll the dice and take your chances. Posts with good details and logs and methods to reproduce the problem have the best chance of getting answered but even then it is a crap shoot.
Plex does not have the best customer support in the world.
Where? Which OS / platform?
i have an issue with my windows server. I put a post up in the forums but unfortunately, not had a great deal of feedback.
This has left me without a server as ive tried everything i can think of.
Plex must be a teenager working in his den constantly tweaking, the corporate image must be just an image - it is the only way to explain no support.
It’s dissapointing as all was well but started going down hill over the past few months of updates
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Oh, forgot to add, my Server has gone and Plex tells me “No Soup for Me” That really is great Help… Thanks a lot Plex, given I have paid lots of $ for your Soup !
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This has been a problem for years. Plex support is terrible and virtually non-existent. They’re another example of a tech company who is more than happy to take your money to become a Plex Pass subscriber, but then expects you to figure everything out on your own. It’s also one of the reasons Plex will never hit prime time with the general public… they spend so much more effort trying to add new features rather than just focusing on their members and refining what the program already has in order to make it more consumer friendly.
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I’m glad I am not the only one that believe they really should get everything working 100% before adding features, and introduce email support at the very least.
I really do like the App/product and it was fairly stable for ages, but this year I think they are starting to tighten up licenseing, plus some new features, has brought along with it problems. I will add that Windows 10 feature updates with their bugs has probably created instability with Plex Servers, especially if the Plex Server is accessing a NAS disk - I found this out the hard way ! MS Win10 feature update bugs.
I still have issues with the photos of the actors in movies dissapearing - It was never a problem about 4-6 months ago.
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They’re another example of a tech company who is more than happy to take your money to become a Plex Pass subscriber, but then expects you to figure everything out on your own.
You know, I might be ok with that if their paid software actually worked as advertised. I’ve jumped through all of the hoops to try and help them fix their bugs, but they’ve proven beyond a shadow of a doubt that they don’t give a damn about their paying customers, or whether their software actually works. Apparently they seem to think paying customers should be grateful for the opportunity to beta test their broken software.
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Since there is no support, guess I’ll try here. My server stated it had an update pending. When I started the updated it just keeps spinning without updating. Any suggestions on how to resolve?
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I would like to know that, too. I’ve had posts that have had no answers at all in spite of maybe 100s of views. If we are guided to the forums when we need help with something, the least we should get is one reply of acknowledgement. It’s extremely frustrating when looking for help, to get no response whatsoever. I’ve had at least one post where I was asked to provide more information (eg: server logs) which I did, then received no further help or replies from the person asking for that information.
